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Screen goes black when receiving and making calls

One time poster
Message 1 of 9
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Message 1 of 9

Screen goes black when receiving and making calls

Z5phone screen black out when dial or receive call ... Any soultion ... ? Thx

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Moderator
Message 2 of 9
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Message 2 of 9

Re: Screen goes black when receiving and making calls

@BOON22

Make sure nothing is blocking your proximity sensor (near the top speaker) like a miss-cut screen protector or some dirt or dust. 



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Sony Xperia Support
Message 3 of 9
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Message 3 of 9

Re: Screen goes black when receiving and making calls

Hi @BOON22,

 

I'm sorry to hear this. Slightly frowning Face

 

As @Quester pointed out your screen will go dark during a call if your proximity sensor is blocked, so first make sure there is nothing blocking the sensor. You can see where it is located here.

 

If there is nothing blocking your sensor I would recommend that you reboot your device to safe mode to see if this behavior is caused by one of your downloaded apps as these will be temporarily disabled in this mode.

 

Keep us posted how it goes!


Official Sony Xperia Support Staff


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One time poster
Message 4 of 9
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Message 4 of 9

Re: Screen goes black when receiving and making calls

My screen protector was getting old as was obscuring the sensor  removed the cover and works like a dream 

 

 

One time poster
Message 5 of 9
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Message 5 of 9

Re: Screen goes black when receiving and making calls

Hi Sony Support Team

 

I too am experiencing this issue of the screen not functioning during phone calls. I don't have anything covering the sensor and have performed the ear proximity test which failed. What else can I do?

Message 6 of 9
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Message 6 of 9

Re: Screen goes black when receiving and making calls

Got xperia 5 bought from singapore which worked fine for a few months then screen blanked when making a call. Did software repair via sony companion and reinstalled software. No apparent difference however I find that when phone ringing if I push power button twice quickly and see home screen symbol . Press it and swipe down top left  you can see call tab with an 'end' command which if pressed will end call! Grinning Face

One time poster
Message 7 of 9
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Message 7 of 9

Re: Screen goes black when receiving and making calls

I'm having the same problem. It started about a month ago. I booted into safe mode and still the screen goes blank when I answer or make a phone call. I've tried everything that I've read on this site and others. Help SONY????

One time poster
Message 8 of 9
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Message 8 of 9

Re: Screen goes black when receiving and making calls

Xperia z.. Same issue screen going black when dial out and my xperia x had same issue. .I went into app for phone and cleared storage it seemed to work but if its same as previous phone i expect similar experience.. Sony you really need to sort this as if you get a voicemail your stuck and this costs user money 

One time poster
Message 9 of 9
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Message 9 of 9

Re: Screen goes black when receiving and making calls

I've ha the last three Sony z,s they all do this and Sony can't help withe issue it not software issues reset reinstall nothing corrects it. Although iam a Sony fan this is unacceptable