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2017-01-06 08:21 PM
Could you clarify a few things?
Does the proximity sensor pass the test every time?
if not? does it pass the test when you remove the case and/or film?
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)
2017-01-15 10:02 AM
2017-01-15 11:18 AM
if you are experiencing a lot of problems I suggest you try to perform software repair using Xperia Companion
or better yet send your device to your local service center for repairs Local support
2017-01-16 03:00 PM
2017-01-16 03:10 PM
Yes! I'm having the EXACT same probem. so frustrating, i can't control the phone at all during a call which makes it extremely difficult when phoning somewhere that requires a choice to be made i.e. the doctors!
So far my solution to end the call is to remove the sim card, haven't tried your trick of both power key and volume key though.
Here's hoping we can find a solution as it's incredibly debilitating when one doesn't have a land line!
2017-01-16 03:30 PM
2017-01-16 03:39 PM
I'm sorry to hear about that, must be very annoying having to restart the phone to end a call.
@Twinkle55, I'm glad to hear you were able to resolve it and thank you for telling us how you resolved it!
@TizzyTaz, Is this something that has started to occur recently, for example if you have updated your phone or installed a new application?
There is a sensor called proximity sensor that is placed right next to the Sony logo on the top part of your screen that will turn off the screen when it's covered by for example, your ear when making a call or answering a call.
When you take the phone down from your ear it will turn on the screen again, so you can end the call or if you need to check something in your phone during the call.
I would recommend starting with performing the test of this sensor in the inbuilt Diagnostics test. The test is located in Settings > About phone > Diagnostics > Test > Ear proximity. Is the phone vibratiting directly when the test is started, or does it only vibrate when the sensor is covered?
If it's vibrating when the test is started, is there a screen protector or a case on the phone that is covering the proximity sensor? If there is, try removing it and either place a call or do the test in diagnostics again.
There may also be some dust or similiar on the sensor, try cleaning it with a soft cloth.
If it's only vibrating when the sensor is covered, I would recommend restarting the phone in safe mode, to make sure that a third party application isn't the cause. While in safe mode, make a call or perform the test again.
Let me know how it goes!
2017-01-16 04:27 PM
Hi, thanks for a prompt reply!
Yes started happening 5 days ago, seemingly out of the blue. Have removed screen protector and case and have attempted to clean the screen with a cloth, nothing is working.
I have run the diagnostics test for ear proximity and it vibrates instantly, does not wait for the sensor to be covered. I have repeated the process in safe mode also.
Looks like it's being sent to Sony for a repair, hopefully it's a prompt service as I go away early February!
2017-01-17 01:09 PM - edited 2017-01-17 01:14 PM
I have the exact same problem.
-> Phone is entirely black during a call.
This is a MAJOR problem
- no way to dial numbers into a voice server, no way to look at your email or note a telephone number into a contact while you're on a call.
- The only thing you can do is (before a call) to set the power button to end the call, so that at least you're not waiting for the other side to hang up. (Note: some voice servers NEVER HANG UP- I had to force shutdown the telephone to get out of that call.)
Yes, there is a problem with the proximity sensor, I have tried without screen protector and with clean screen. In every case the proximity sensor is vibrating instantly in the diagnostic.
I have already taken my Z5 twice for repair. Each time it was repaired (thanks Sony), but it came back with a feature missing (no more waterproof after the first repair, and then proximity sensor problem after the second repair). So I will NOT take it for a repair a third time.
SONY, please give us a way to disable permanently the proximity sensor, it's all I need. I don't need this proximity thing, I always use headphones.