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Screen goes black during call

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Visitor
Message 1 of 229
17,229 Views
Message 1 of 229

Screen goes black during call

Hello, if I want to make the Z5 a call and dial the number and pick up the phone, the screen goes black and I can do nothing more. It then responds to anything, not even on the Power button until the other ends the call. Then, the screen lights up again and it goes back all normal.

 

Hallo, wenn ich mit dem Z5 einen Anruf machen möchte und die Nummer wähle und den Hörer abnehme, wird der Bildschirm schwarz und ich kann nichts mehr machen. Es reagiert dann auf nichts, nicht mal auf die Power Taste bis der andere das Gespräch beendet. Dann wird der Bildschirm wieder **bleep** und es geht wieder alles normal.

228 REPLIES 228
Moderator
Message 2 of 229
17,220 Views
Message 2 of 229

Re: Black Screen

Do you have a screen protector installed? It can be covering the proximity sensor and cause this problem.



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Visitor
Message 3 of 229
17,181 Views
Message 3 of 229

Re: Black Screen

Ok, have the screen protector removed. Looks like when it comes now. Will there watching.

Moderator
Message 4 of 229
17,170 Views
Message 4 of 229

Re: Black Screen

Keep us updated, a proper screen protector must not cover the proximity sensor even if it's perfectly clear.



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

One time poster
Message 5 of 229
17,138 Views
Message 5 of 229

Z5: Screen keeps deactivated after a call. Cannot end a call.

Hi!

 

I think I have found a bug.

If I get a call I can answer it and the screen deactivates immediately after bringing it near my ear. So far, so good. But after the caller hung up the screen keeps black, even if I press the power button. I have to press the power button a few times before the screen wakes up again, showing the lock screen. 

 

And because of this "black screen issue" I cannot end a call, because the screen is always deactivated. Slightly frowning Face

The proximity sensor is working fine.

 

I am on build 32.0.A.6.152, baseband 8994-FAAAANAZQ-00029-16

 

Anybody else with this problem?

Forum Legend
Message 6 of 229
17,122 Views
Message 6 of 229

Re: Z5: Screen keeps deactivated after a call. Cannot end a call.

Hi Ikarisan,

Do you have any screen protector applied as Quester mentioned? 

sony_sign_logo.png - Official Sony Xperia Support Staff


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Visitor
Message 7 of 229
17,115 Views
Message 7 of 229

Screen goes black/locks when making a call

Hi.

 

My Z5 goes black when trying to make a call. When i press a number or call someone in the contact list, the screen goes black as soon as i press the call button. I cant hang up or cancel the call. The screen remains black until the voicemail in the other end stops.

 

As long as i call somone in the log/recent calls, everything works fine.

 

Anyone else with the same problem?

 

Best regards

André Sunde

Moderator
Message 8 of 229
17,109 Views
Message 8 of 229

Re: Screen goes black/locks when making a call

@AndreSunde

Do you have a screen protector installed on your phone? It might be covering the sensor and causing this issue.



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Visitor
Message 9 of 229
17,082 Views
Message 9 of 229

Re: Screen goes black/locks when making a call

Hi.

 

Yes, the original one that followed the phone when i bought it. Its not covering the sensor.

 

André

Message 10 of 229
17,046 Views
Message 10 of 229

Re: Screen goes black during call

Remove it and call any number, see if issue persists.