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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Problem recording video - little jumps

Enthusiast
Message 1 of 10
1,396 Views
Message 1 of 10

Problem recording video - little jumps

Hi
When I record with my Xperia z5c sometimes I have little jumps in the recordings, the image pause one or two seconds and then continues recording.
Someone have these problem?
Thanks
9 REPLIES 9
Sony Xperia Support
Message 2 of 10
1,373 Views
Message 2 of 10

Re: Problem recording video - little jumps

Hi @absolut33,

 

Have you tried resetting the Camera app? (Settings > Apps > All > Camera > Clear Data > Force Stop)

 

What quality are you recording in?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Enthusiast
Message 3 of 10
1,360 Views
Message 3 of 10

Re: Problem recording video - little jumps

Hi
I've resetted the camera, and I have the same problem. I record in full hd 30fps
Sony Xperia Support
Message 4 of 10
1,352 Views
Message 4 of 10

Re: Problem recording video - little jumps

@absolut33

 

Do you have any other performance issues with your phone? Such as lag/slowdown, freezing etc?

 

Try running the software repair and advise how you get on.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Talent
Message 5 of 10
1,340 Views
Message 5 of 10

Re: Problem recording video - little jumps

Were are you storing the vídeo while recording? Internal storage or SD card?


I think I used to have some jumps when recording at 24fps (in an older firmware and camera at least).
I always record at 60fps and so far I think it's fine.

Adept
Message 6 of 10
1,330 Views
Message 6 of 10

Re: Problem recording video - little jumps

I have the same problem and that was straight out the box from Vodafone. Not only does it jump frames, the sound ends up out of sync.
Highlighted
Adept
Message 7 of 10
1,328 Views
Message 7 of 10

Re: Problem recording video - little jumps

I've also noticed it's slow to take photos and save them and has crashed the camera a few times. That's to sd card. The phone on the whole seems very slow. My z1 used to open applications quicker.
Adviser
Message 8 of 10
1,238 Views
Message 8 of 10

Re: Problem recording video - little jumps

I have the same problem on Z5 (not compact).Have a look at the video, itis recorded with sony z5 6.0 fhd@30 fps (the problem is only @30fps FHD).

 

https://drive.google.com/file/d/0B8VEuJgGJNygbGJ6QVRGTnNYYjg/view?usp=docslist_api

Pay attension at 00:29

Visitor
Message 9 of 10
784 Views
Message 9 of 10

Re: Problem recording video - little jumps

hi.... go to setting... then location... ouch on camera...touch on permission...disable location ... finished... you solved!!!!!!!!!!!

Enthusiast
Message 10 of 10
775 Views
Message 10 of 10

Re: Problem recording video - little jumps

Thanks

Fortunately I sold the phone

No more sony