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2019-03-13 10:52 AM - last edited on 2019-03-13 10:59 AM by Jonas
2019-03-13 11:33 AM
I know it's tough, but this is a user based forum and as such the only advice I can give is to contact your local support again and ask for written clarification of what is happening.
Hope you get results soon.
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2019-03-13 03:26 PM
Hi @Kailash91, very sorry to hear about this.
Have you only been in contact with the service centre, or have you reached out the Local support team as well? If you haven't talked to the Support team about this, I would recommend that you give them a call, send an Email or open a chat with them and they will assist you further.
As @viridis wrote, we can't assist with service cases here at our Global user based forum, since we don't work directly with all the markets and the service routines are not the same in all markets/countries.
Feel free to keep us posted!