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Phone seem on loud speaker when receiving/making calls

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Phone seem on loud speaker when receiving/making calls

Hi... Am very annoyed Crying Face with this issue. I have done almost everything to get this problem solved. Everytime I am making or receiving a call, the volume goes sky high, and loud speaker isnt enabled! Its so weird when I have to answer the call in hospital or when Im out and about... Any expert in the room, please? Many thanks