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Phone not charging normally

One time poster
Message 1 of 2
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Message 1 of 2

Phone not charging normally

Hi my phone want charge when its on or off but it will charge when I turned off the phone and press power button and volume up button it will charge on the blue light. What can I do to charge the phone normally please. Thank you in advance for your help.

1 REPLY 1
Emperor
Message 2 of 2
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Message 2 of 2

Re: Phone not charging normally

@Karrie43 

 

are you using a wall charger or a computer to charge the phone?

 

have you tested different wall chargers?




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