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People cannot hear me during a call after 7.1.1 android update xperia z5 compact

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Message 1 of 4
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Message 1 of 4

People cannot hear me during a call after 7.1.1 android update xperia z5 compact

when someone calls me he/she cannot hear me and me neither. Also this occurs if I make a call. I have to end the call and call again, but sometimes I need to repeat this process more than three times and the other person gets so mad about my phone, it seems like the microphone were silent.

The mic and earphone are working well because when I can talk at last the quality of call is good.  This issue is happening to my phone since I updated to 7.1.1 android version. I have tried everything, like format, repair the software with "sony Companion" tool, youtube tutorials but nothing have worked. I'm waiting for the next update and I hope the android developers realize of this big bug. 

3 REPLIES 3
Enthusiast
Message 2 of 4
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Message 2 of 4

Re: People cannot hear me during a call after 7.1.1 android update xperia z5 compact

Try a voice recorder. If it works normal then it should be a software /settings problem. Otherwise the microphone could be defective

Emperor
Message 3 of 4
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Message 3 of 4

Re: People cannot hear me during a call after 7.1.1 android update xperia z5 compact

@Z5Compact2017 @androlool

 

You can also test it

 

settings > about phone > diagnostics > test 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

One time poster
Message 4 of 4
421 Views
Message 4 of 4

Re: People cannot hear me during a call after 7.1.1 android update xperia z5 compact

Hi, I am facing the same problem. Can somebody help here?