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Noise cancelling in z5c not working

SOLVED
Adviser
Message 1 of 9
2,233 Views
Message 1 of 9

Noise cancelling in z5c not working

Good day, since the day i bought the z5c and when i put my headphone stearo the noise cancelling mode is not enable, i tried many times to foll instruction about noise cancelling but it doesn't work, you make check the following pictures i make. Please helpScreenshot_20180509-211558.png

 

Screenshot_20180509-211522.png

 

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator
Message 7 of 9
2,343 Views
Message 7 of 9

Re: Noise cancelling in z5c not working

Hi,

Yeah they look like mh750 which are not noise cancelling capable model I'm afraid.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

8 REPLIES 8
Highlighted
Moderator
Message 2 of 9
2,228 Views
Message 2 of 9

Re: Noise cancelling in z5c not working

Are you using headphones that support noise cancelling?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

Pioneer
Message 3 of 9
2,223 Views
Message 3 of 9

Re: Noise cancelling in z5c not working

@Jhonybabes21;

 

As @viridis ask, you need to be using noise cancelling headphones (like the MDR-NC750) for the settings to be available.

Adviser
Message 4 of 9
2,218 Views
Message 4 of 9

Re: Noise cancelling in z5c not working

So the headphone include with the package of the phone (Z5c) is not noise canceller?
Pioneer
Message 5 of 9
2,217 Views
Message 5 of 9

Re: Noise cancelling in z5c not working

@Jhonybabes21;

 

What headphones model came with your phone? (diferent markets have diferent packages).

Adviser
Message 6 of 9
2,165 Views
Message 6 of 9

Re: Noise cancelling in z5c not working

Here sir check my headset, sorry i put some wire protection i wish you could identify my headset. Please check the photo attached._20180514_171904.JPG

 

Moderator
Message 7 of 9
2,344 Views
Message 7 of 9

Re: Noise cancelling in z5c not working

Hi,

Yeah they look like mh750 which are not noise cancelling capable model I'm afraid.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

Adviser
Message 8 of 9
2,149 Views
Message 8 of 9

Re: Noise cancelling in z5c not working

Thanks you sir, anyways what do you recommend of a excellent earbud noise cancelling headphone? 

Moderator
Message 9 of 9
2,146 Views
Message 9 of 9

Re: Noise cancelling in z5c not working

Best for Xperia is MDR-NC750



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.