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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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'No sound' problem

Learner
Message 1 of 5
2,004 Views
Message 1 of 5

'No sound' problem

My speaker sound just is not working, no sound on phone call, music apps, facebook nothing until I reset my phone the sound is back on! It stays on for a few days then goes back off and I have to keep resetting my phone before making any calls I think this is a software but how to fix it without going back to factory settings, I have used my Bluetooth headset and it works fine but the problem remains after I disconnect my headphone device! Phone is an expira z5 compact 

4 REPLIES 4
One time poster
Message 2 of 5
1,963 Views
Message 2 of 5

Re: 'No sound' problem

I have exactly the same problem .

Only started early March .

Seems like software .

I have lost all sounds from typing dialling and sound during a call.

Xperia z5 premium 

Learner
Message 3 of 5
1,955 Views
Message 3 of 5

Re: 'No sound' problem

What did you do to solve the problem, did if fix with an update or are you still having the same problem?

Pioneer
Message 4 of 5
1,944 Views
Message 4 of 5

Re: 'No sound' problem

Hello @MathewB;

 

Try to use your phone in Safe Mode to see if the problem remains, if not, it is a third party app that is causing the problem.

If the problem remains the next solution is really performing a software repair with Xperia Companion.

918
One time poster
Message 5 of 5
537 Views
Message 5 of 5

Re: 'No sound' problem

Anyone know how to fix we can not hear when call in