Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2018-06-03 04:02 PM
Same for. Worked perfectly yesterday, and suddenly it do not work. I have tried several headphones.
Sony Xperia XZ1 android 8.0.0 version 47.1.A.12.145
2018-06-03 05:01 PM
just tried lesser audio switch, and now I have audio again. So this is not a HW failure, but something wrong with Sony/android
2018-10-09 02:36 PM
Check the bottom of the jack socket in the phone. I had all the above and used sound about, which worked for a bit. When I checked the bottom of the socket I could see white fluff (probably thr remains of Paper left in my pocket when my jeans were washed). I used a Paper clip to spear out the fluff of which there was a lot and my Sony noise cancelling ear plugs work perfect.
2018-12-10 10:18 AM
Just wondering if Sony have sorted this problem out. I suddenly have no sound through the headphones or other mini-jack outputs. Deffo software problem, need help urgently. Soundabout app won't work on my Xperia X for some reason!, regards, John Pearson
Same here got x compaxt, Can hear taps and some videos filmed. But not all.. Weird.. Its not hardware its something maybe with codecs. No auto detect but use laser audio switch worked around that. Very very disappointed in sony. They going to loose some of customers like this.. If only samsung made smaller phones wouldn't think a second...