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Troubleshoot, find support articles, run tests directly on your phone with the support application.
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No sound from media apps in headphones

Message 21 of 25
438 Views
Message 21 of 25

Re: No sound from media apps in headphones

Same for. Worked perfectly yesterday, and suddenly it do not work. I have tried several headphones.

Sony Xperia XZ1 android 8.0.0 version 47.1.A.12.145

Highlighted
Message 22 of 25
435 Views
Message 22 of 25

Re: No sound from media apps in headphones

just tried lesser audio switch, and now I have audio again. So this is not a HW failure, but something wrong with Sony/android

One time poster
Message 23 of 25
314 Views
Message 23 of 25

Re: No sound from media apps in headphones

Check the bottom of the jack socket in the phone. I had all the above and used sound about, which worked for a bit. When I checked the bottom of the socket I could see white fluff (probably thr remains of Paper left in my pocket when my jeans were washed). I used a Paper clip to spear out the fluff of which there was a lot and my Sony noise cancelling ear plugs work perfect.

One time poster
Message 24 of 25
239 Views
Message 24 of 25

Re: Xperia Z5 Premium bluetooth problem

Just wondering if Sony have sorted this problem out. I suddenly have no sound through the headphones or other mini-jack outputs. Deffo software problem, need help urgently. Soundabout app won't work on my Xperia X for some reason!, regards, John Pearson

Apprentice
Message 25 of 25
116 Views
Message 25 of 25

Re: No sound from media apps in headphones

Same here got x compaxt, Can hear taps and some videos filmed. But not all.. Weird.. Its not hardware its something maybe with codecs. No auto detect but use laser audio switch worked around that. Very very disappointed in sony. They going to loose some of customers like this.. If only samsung made smaller phones wouldn't think a second...