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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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No sound from media apps in headphones

Commissioner
Message 11 of 26
2,023 Views
Message 11 of 26

Re: No sound from media apps in headphones

It's for sure an HW problem so as u can listen music with BT earbuds, and not with jack 3.5 headphones Winking Face

It's clearly obvious as it seems if u tried all the things u had to do, as suggested by Rickard !
Commissioner
Message 12 of 26
2,023 Views
Message 12 of 26

Re: No sound from media apps in headphones

But u can try to blow, gently, inside jack 3.5 mm or try to clean with something tender into it and then u can be sure that u can't do any other things Slightly smiling Face
Apprentice
Message 13 of 26
2,018 Views
Message 13 of 26

Re: No sound from media apps in headphones

Hi @Robertods88, as we've said, we can hear keytaps, calls and FM radio as well. If this is a Hardware Problem, even that will not work. Right? I'm not an expert on Phone Stuctures/Hardware but I don't think there is a different line or specific part for any of that on the Headphone Jack. Bluetooth headphone are working fine, yes, but it does not mean it is a hardware problem.

Enthusiast
Message 14 of 26
2,006 Views
Message 14 of 26

Re: No sound from media apps in headphones

Hi all,it's my second premium phone getting this issue all of a sudden,one thing l don't understand,how is it that it work with soundabout app?l tried everthing repair,reset,flashtool,anything work only with this app which force it to play in headphone..

if it was a hardware problem,it wouldn't play even with soundabout app...

l'm getting crazy..Thinking FaceSony can you please make it clear and give us an answer??

|Thanks

Learner
Message 15 of 26
2,028 Views
Message 15 of 26

Xperia Z5 Premium bluetooth problem

SMS & Apps without notification sound when I use bluetooth earset with my Xperia Z5 Premium , except phone in notification sound.
Sony Xperia Support
Message 16 of 26
2,019 Views
Message 16 of 26

Re: Xperia Z5 Premium bluetooth problem

Hi @Jackson1628,

 

Welcome to the community.


I am having a bit of difficulty understanding your issue. Could you please provide us more detail about the issue that you are facing, perhaps the steps you are taking to have this occur?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 17 of 26
2,001 Views
Message 17 of 26

Re: Xperia Z5 Premium bluetooth problem

I can hear all notification alerts sound and the music from the phone speaker . When I am using bluebooth headset , I can't hear all apps notification alert sound include SMS , but I can hear the voice communication notification alert sound and hearing the music with bluetooth headset .

Hong Kong Sony repair center can't solve this problem .
One time poster
Message 18 of 26
1,888 Views
Message 18 of 26

Re: No sound from media apps in headphones

Hi there,

 

I encountered this problem today, that was really boring. :-/

 

I tried Soundabout, but unsuccessfully for me.

 

I found a solution with the app Sony Music, the standard one (https://play.google.com/store/apps/details?id=com.sonyericsson.music).

I'm on a french version, but I'll try to give you the good path :

Go to Settings > Music settings > Play with the option DSEE HX (toogle it several times)

 

For now, with this option disabled, I've sound from Media app (Music, Youtube, VLC for exemple).

 

I hope this workaround will help some of you. Good luck.

 

See you.

Visitor
Message 19 of 26
1,839 Views
Message 19 of 26

Re: No sound from media apps in headphones

Hi, I've been having this issue for a while now. It is 100% a software issue. My earphone/headphones used to play media perfectly through the jack and then one day they would only play notification sounds. I have now got Bluetooth replacements but I can't use AUX cables. I have noticed that sometimes if I play a video or music and then plug my headphones in, the music will play through them for a fraction of a second then stop. Very annoying.
Highlighted
Visitor
Message 20 of 26
1,838 Views
Message 20 of 26

Re: No sound from media apps in headphones

Also, the soundabout app does nothing for me, neither does messing with the audio settings.