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Troubleshoot, find support articles, run tests directly on your phone with the support application.
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No service

Ug3
Apprentice
Message 11 of 19
591 Views
Message 11 of 19

Re: No service

Joan this is what  is happening  to  this days

Apprentice
Message 12 of 19
588 Views
Message 12 of 19

Re: No service

Hi Ug3,

 

I have same problem with my Z5, I have tried all options to fix, nothing works. 

I throw it and buy new mobile phone (not Sony of course) 

Ug3
Apprentice
Message 13 of 19
583 Views
Message 13 of 19

Re: No service

Hi mzoabi did u  try software repair option 

Ug3
Apprentice
Message 14 of 19
581 Views
Message 14 of 19

Re: No service

This goes to Sony company 

You  should come  out  with  a  solution for it's problem  becouse its your product  thanks

Apprentice
Message 15 of 19
575 Views
Message 15 of 19

Re: No service

yes sure,, I tryed every thing the support told me to do also went to local technicals to help. but there is no solution

Sony Xperia Support
Message 16 of 19
549 Views
Message 16 of 19

Re: No service

Hi @Ug3, sorry to hear about this and I apologize for the late reply.

Do I understand correctly that you have started to experience this behaviour after the device was repaired? If you do, please get in touch with your Local support team and they will arrange a new repair for you.

Keep me posted!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Ug3
Apprentice
Message 17 of 19
538 Views
Message 17 of 19

Re: No service

Hi @Joan it seems we don't  have  local support in Uganda but  am organising to  Android reset down 👇 to lollipop

 

Is like the  problem  is  not  hardware becouse  when  you  anter in  a  house  or any building it  goes to  one  ber, And  on one  ber you  can't  call or use  internet .

If  you  have  more idea  about  that  you  can  help  me thanks 

 

One time poster
Message 18 of 19
158 Views
Message 18 of 19

Re: No service

My sony Xperia C4 which is less than a year old has the no service problems, I have tried everything from using sony xperia companion, changing the sim card, having it being checked for antenna problem/breaks to factory reset but the network keeps on going off. I am so disapointed. Do you have a return policy for the handset bought through online platform like Jumia? 

Sony Xperia Support
Message 19 of 19
138 Views
Message 19 of 19

Re: No service

Hi @Mangara, sorry to hear about this. Slightly frowning Face

I'm not familiar with the Jumia platform, but I work Globally so it may be a service limited to specific markets and that is the reason to why I haven't heard about it. I would recommend that you either get in touch with Jumia directly and ask them about their return policy, or your Local support team.

I hope that helps!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.