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No more 4k recording after update to Android 7

Inhabitant
Message 1 of 11
534 Views
Message 1 of 11

No more 4k recording after update to Android 7

Hallo everyone,

 

I am not able to record 4K video after updating to Android 7.0 (32.3.A.0.376) on my z5, screen only stays black after choosing 4K video app.

 

Does anyone else have this problem or any solution?

10 REPLIES 10
Sony Xperia Support
Message 2 of 11
418 Views
Message 2 of 11

Re: No more 4k recording after update to Android 7

Hi @JayDee1282, I'm sorry to hear this and I'm sorry for the very late reply. Slightly frowning Face

 

If you still experience this I recommend that you clear data for the Camera app. This can be done in Settings > Apps > Camera > Storage > Clear data.

 

sony_sign_logo.png - Official Sony Xperia Support Staff


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If you want to get in touch with the local support team for your country please visit our contact page.

Inhabitant
Message 3 of 11
414 Views
Message 3 of 11

Re: No more 4k recording after update to Android 7

Hi @Christofer,

 

did this and still it didn't work.

 

Did a full wipe last week and now 4k recording works again.

Sony Xperia Support
Message 4 of 11
411 Views
Message 4 of 11

Re: No more 4k recording after update to Android 7

I'm sorry that you had to perform a factory reset bu I'm glad to hear that it is working now. Thanks for letting me know! Slightly smiling Face

 

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Inhabitant
Message 5 of 11
354 Views
Message 5 of 11

Re: No more 4k recording after update to Android 7

And again, 4k video recording doesn't work...

Emperor
Message 6 of 11
347 Views
Message 6 of 11

Re: No more 4k recording after update to Android 7

@JayDee1282

 

could you test it in >>> safe mode and use internal storage instead of an SD card. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Inhabitant
Message 7 of 11
328 Views
Message 7 of 11

Re: No more 4k recording after update to Android 7


@uliwooly wrote:

@JayDee1282

 

could you test it in >>> safe mode and use internal storage instead of an SD card. 


Tested it in Safe Mode with internal storage, but it didn't work. 

 

Guess, another full wipe will help but honestly I'm not willing to do a full wipe every month to make this phone work properly.

Sony Xperia Support
Message 8 of 11
282 Views
Message 8 of 11

Re: No more 4k recording after update to Android 7

@JayDee1282 I'm very sorry to hear this. Slightly frowning Face Did it happen again after a new software update or did it just stop working without any apparent reason?

 

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Inhabitant
Message 9 of 11
269 Views
Message 9 of 11

Re: No more 4k recording after update to Android 7

It stopped working without any apparent reason.

Sony Xperia Support
Message 10 of 11
244 Views
Message 10 of 11

Re: No more 4k recording after update to Android 7

@JayDee1282 Thanks for getting back to me. Any chance you could capture this in a bug report and send it to me? I'll could then forward it internally for examination.

 

To do this:

1. Go to Settings > About phone > Build number, tap 7 times on the build number.
2. Go back and select Developer options then set Logger buffer size and change it to "4 MB"
4. Restart your phone, then replicate the issue
5. Go back to Settings > Developer options, select "Take bug report" followed by "Interactive bug report".

 

When the report is ready you will receive a notification. Tap the notification to share it. I suggest you upload it to Google Drive and then choose to share a public link to the upload and include the link in the PM.

 

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.