account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

No active fingerprint sensor

One time poster
Message 31 of 33
Message 31 of 33

Xperia z 5 dual fingir print is not working

The fingir print was working normally, but when I upgreat the software started to fail and now does not work at all
Any held?
Message 32 of 33
Message 32 of 33

Re: Xperia z 5 dual fingir print is not working



Repair the device with XC if that doesn't work, contact your Local support as it could be hardware related




Xperia Companion (XC)



Software Repair Guide



Alternatives on How to backup Xperias


"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

One time poster
Message 33 of 33
Message 33 of 33

Re: No active fingerprint sensor

Hi! I restarted my phone in safe mode, and it's work's!! What should I do next? Thanks