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No active fingerprint sensor

Emperor
Message 21 of 33
375 Views
Message 21 of 33

Re: Xperia Z5 Premium fingerprint hardware unavailable

Time to stop by your Local support to get it inspected.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 22 of 33
373 Views
Message 22 of 33

Re: Xperia Z5 Premium fingerprint hardware unavailable

Done that as well. When I arrived there miraculously it worked and they asked me to come back the next time the problem arose.. so yeah probably have to do it again... Slightly smiling Face 

Emperor
Message 23 of 33
365 Views
Message 23 of 33

Re: Xperia Z5 Premium fingerprint hardware unavailable

that's the way to go 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 24 of 33
363 Views
Message 24 of 33

Re: Xperia Z5 Premium fingerprint hardware unavailable

Hi @BVKrishna, sorry to hear this. Slightly frowning Face

 

Based on what you have already tried on your own I have to agree with @uliwooly, you should get your device examined by an authorised service center.

 

Feel free to keep us updated! Slightly smiling Face

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Message 25 of 33
346 Views
Message 25 of 33

The fingerprint has gone? On marshmallow

I updated Xperia z 5 to marshmallow and fingerprint gone?
Why
Why
Why

?
Forum Legend
Message 26 of 33
330 Views
Message 26 of 33

Re: The fingerprint has gone? On marshmallow

Try to perform a software repair using Xperia Companion again,.



________________________________________________________________________________
The Man! The Myth! The Forum Legend! -Scott Sterling
One time poster
Message 27 of 33
347 Views
Message 27 of 33

Fingerprint unlocking not working on Sony Xperia Z5

The fingerprint unlocking system won't work. When I go into security and to change password, the option for fingerprint unlocking isn't even there and it's really frustrating as I paid so much for the device and the features advertised aren't available
Forum Legend
Message 28 of 33
340 Views
Message 28 of 33

Re: Fingerprint unlocking not working on Sony Xperia Z5

are you using a USA version of the device? the finger print is not available in the US versions of the device.

 

try to perform software repair using Xperia Companion



________________________________________________________________________________
The Man! The Myth! The Forum Legend! -Scott Sterling
Emperor
Message 29 of 33
317 Views
Message 29 of 33

Re: Fingerprint unlocking not working on Sony Xperia Z5

@Jack20

 

If you have the USA version as @nolramlb pointed out, this featured it is NOT available, however, you could use flashtool or Xperifirm to enable it. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 30 of 33
309 Views
Message 30 of 33

Re: Fingerprint unlocking not working on Sony Xperia Z5

Hey @Jack20, sorry to hear that. Slightly frowning Face

Just as the 2 previous posts above state, this feature is not available in all markets, have you had it available before? I can see that you're situated in the UK based on your account, so it should be available unless your device is imported from a market where it isn't available.

If it simply disappeared, do you remember if it happened in relation to something else, for example when you installed an app or service? For example, do you have an Exchange ActiveSync account registered in your device with a security policy which doesn't allow fingerprint sensors? In addition, could you check to see if it's available while in safe mode, just to make sure that no third party apps are the cause of it not being visible?

Let me know how it went and fill me in! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.