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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

No active fingerprint sensor

Rookie
Message 11 of 33
631 Views
Message 11 of 33

Xperia Z5 Fingerprint Scanner not working

 Hello,

 

My fingerprint scanner to unlock my phone no longer seems to work and I do not have access to it in the security settings. Is there a reason for this as it is really frustrating!

 

Kind regards,

 

Andrew

Adept
Message 12 of 33
627 Views
Message 12 of 33

Re: Xperia Z5 Fingerprint Scanner not working

Did it work initially? It might be a hardware problem. Try a software repair
One time poster
Message 13 of 33
608 Views
Message 13 of 33

Fingerprint sensor has disappeared

I am longer able to find the fingerprint sensor in settings / security??

It's just gone????
Sony Xperia Support
Message 14 of 33
591 Views
Message 14 of 33

Re: Fingerprint sensor has disappeared

Hi, I am sorry to hear that. Slightly frowning Face 

I would suggest trying to perform software repair using Xperia Companion, to see if it could be related to the software.

Should the behaviour persist, then I recommend getting in touch with your Local support in order to have the device sent to an authorized service center so that a technician can have a look at it.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 15 of 33
573 Views
Message 15 of 33

Can you help me for fix this problem

Fingerprint device is not supported on Android
Sony Xperia Support
Message 16 of 33
538 Views
Message 16 of 33

Re: Can you help me for fix this problem

Hi @My_dream,

Could you elaborate on what you mean?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Talent
Message 17 of 33
511 Views
Message 17 of 33

Fingerprint option missing

Since last few months my brothers Xperia z5 dual phone fingerprint option missing from the settings menu. Its happen from last update. he went to Sony repair center they said it was a update problem. How can he fix this one. I checked online every one have this issue. Now don't tell this is a hardware issue. Please fix this bug.
One time poster
Message 18 of 33
506 Views
Message 18 of 33

Re: Fingerprint option missing

Me too. Any news in this?
Adviser
Message 19 of 33
479 Views
Message 19 of 33

Re: No active fingerprint sensor

This exact same thing happened to my proximity sensor, just completely removed itself. Sony

Visitor
Message 20 of 33
493 Views
Message 20 of 33

Xperia Z5 Premium fingerprint hardware unavailable

My Sony Xperia Z5 has been giving me a sudden message. Fingerprint hardware unavailable.

Have used : 1. Factory reset, 2. Software Repair using Xperia companion.

 

Once in 3 attempts the finger print option activates and then after a few days stops working.

Unable to figure out who to resolve this.

 

In the last 3 months have faced this problem about 4 times.