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2016-09-28 12:50 PM
My fingerprint scanner to unlock my phone no longer seems to work and I do not have access to it in the security settings. Is there a reason for this as it is really frustrating!
2016-10-03 09:13 AM
Hi, I am sorry to hear that.
I would suggest trying to perform software repair using Xperia Companion, to see if it could be related to the software.
Should the behaviour persist, then I recommend getting in touch with your Local support in order to have the device sent to an authorized service center so that a technician can have a look at it.
2016-10-10 08:35 AM
2016-11-06 08:20 AM
2016-11-25 05:06 PM
My Sony Xperia Z5 has been giving me a sudden message. Fingerprint hardware unavailable.
Have used : 1. Factory reset, 2. Software Repair using Xperia companion.
Once in 3 attempts the finger print option activates and then after a few days stops working.
Unable to figure out who to resolve this.
In the last 3 months have faced this problem about 4 times.