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Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

My power button, volume button, and shutter button sometime doesn't work

SOLVED
Sony Xperia Support
Message 41 of 69
1,260 Views
Message 41 of 69

Re: Xperia z5 volume down button

Hi @Kaantrk, sorry to hear about this.

As @uliwooly wrote, you device will need to be examined at an authorized service centre and your Local support team will arrange a repair for you, so get in touch with them!

They will also answer any questions that you may have regarding local service routines, warranty and consumer laws in your market/region!

Let us know how it went!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Message 42 of 69
1,249 Views
Message 42 of 69

Re: Xperia z5 volume down button

That doesn't work. Sony told me the won't fix it.

 

This is still a huge problem

Shameless Sony Fanboy
But I'm starting to lose my faith
Sony Xperia Support
Message 43 of 69
1,225 Views
Message 43 of 69

Re: Xperia z5 volume down button

Hi @ComputerCowboy, sorry to hear about that and I apologize for the late reply.

I'm not quite sure I understand your question. Did the authorized service centre refuse to repair your device?

If that is the case, please get in touch with your Local support team since this is a global forum and service cases are handled at a local level.

I'm sorry if I misunderstood your question!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 44 of 69
984 Views
Message 44 of 69

Re: Xperia z5 volume down button

Been A sony Guy for years. Now this BS happened to me. Bought an Xperia z5 premium International from a vendor on ebay. After 6 months suddenly my power,shutter,speaker and -volume doesn't work. Called Customer support USA told me it's a HK Version need to call them. I do that they told me without an authorized Vendor they can't help me!! I mean what policey is this. I bought a brand new phone , its in warranty, and Sony can't help me?!

 

Lost hope after spending thousand of dollars on sony products.

Message 45 of 69
972 Views
Message 45 of 69

Re: Xperia z5 volume down button

I fixed my button by opening the phone with a heat gun and plugging it back in

Shameless Sony Fanboy
But I'm starting to lose my faith
Message 46 of 69
963 Views
Message 46 of 69

Re: Xperia z5 volume down button

https://www.youtube.com/watch?v=GCdcWUYXQC8&t=20s

 

I used the instructions in that youtube video but only so far as removing the back cover. The little connector for the lower control board had come unplugged. Once plugged back in the phone resumed normal operations.

Shameless Sony Fanboy
But I'm starting to lose my faith
Find brand new Xperia Z5 Premium replacement parts and repair tools here: https://diymobilerepair.com/sony-xperia-z5-premium http://www.diymobilerepair.com - DIYMobileRepair shows you how to completely take apart and reassemble your Sony phone with this step-by-step Xperia Z5 Premium Teardown and
Learner
Message 47 of 69
957 Views
Message 47 of 69

Re: Xperia z5 volume down button

I did it the safe way. Went to a local technician repair store. But the device is good now. Sony customer service really blows.

Message 48 of 69
955 Views
Message 48 of 69

Re: Xperia z5 volume down button


@Louman197 wrote:

I did it the safe way. Went to a local technician repair store. But the device is good now. Sony customer service really blows.


Well that is the thing about buying gray market phones. It if you don't know about it going in that is for sure.

 

The process to simply fix the power button issue is no big deal. although I do need to buy the new 3M tape for inside my phone, open it once more and seal it well. I also want to shim the back of the case where the connector goes on so that I don't have to open this thing again. Right now I just have the phone stuck backtogether to the original sickies that were in there. So my fix is not complete. It is really nice to be using this phone again after six months.

 

This particular design flaw really  and should be addressed by Sony regaurdless of what locale your phone is sourced from.

Shameless Sony Fanboy
But I'm starting to lose my faith
Learner
Message 49 of 69
948 Views
Message 49 of 69

Re: My power button, volume button, and shutter button sometime doesn't work

thx so much!! this is really help.. but, yeah the fingerprint function are gone... maybe i should try to reinstall the software... this is really help.. thx so much... 

Message 50 of 69
931 Views
Message 50 of 69

Re: My power button, volume button, and shutter button sometime doesn't work


@Mkinoi wrote:

thx so much!! this is really help.. but, yeah the fingerprint function are gone... maybe i should try to reinstall the software... this is really help.. thx so much... 


Did you open the phone?

Or did you do the push on the back method 

Shameless Sony Fanboy
But I'm starting to lose my faith