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Tips & Tricks

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My power button, volume button, and shutter button sometime doesn't work

SOLVED
Sony Xperia Support
Message 31 of 69
2,125 Views
Message 31 of 69

Re: Power button, sound buttons and camera button problem

Hi @Km91 and welcome to the community,

 

I'm sorry to hear this.

 

If this behavior first started when you dropped your device it does sound like this is all hardware related. Is there any physical damage on the device?

 

I would recommend that you get in contact with your Local support team for assistance with having your device sent in to an authorized service center for repair. Your local support can also assist you with questions regarding service routines in your country.

 

Let me know how it works out.

 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 32 of 69
2,138 Views
Message 32 of 69

Power button and volume buttons does not work

Hi.

All of a sudden the power button doesn't work and the volume up and down. 

Any ideas please.

Sony Xperia Support
Message 33 of 69
2,124 Views
Message 33 of 69

Re: Power button

Hi @Mjbrown9, welcome to our forum!

I'm sorry to hear about your phone. Slightly frowning Face

Is your phone powered on at the moment and you are able to unlock your screen lock? If you are, could you please try and run the test for these buttons in the inbuilt test in the phone? You can find the test in Settings > About phone > Diagnostics > Test.

If your phone is powered off, I'd recommend that you try and perform a software repair using Xperia Companion. Do note that this will delete all data stored on the internal storage of your phone and since the phone can't be powered on and unlocked a backup is not possible.

If there is no change after the software repair has been completed or if you aren't able to proceed with it (requires you to press and hold the volume up button once during the repair), your phone will need to be examined at an authorized service centre and your Local support team will arrange a repair for you and answer any questions that you may have regarding warranty, local service routines and so forth.

Let me know how it goes!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 34 of 69
2,107 Views
Message 34 of 69

Re: Power button, sound buttons and camera button problem

Hi thanks for reply, 

phone has battery power, it won't lock or unlock with power button, so have to leave the screen on for 30mins other if it goes into stand by I have to plug in charger to activate the screen.

Visitor
Message 35 of 69
2,098 Views
Message 35 of 69

Re: My power button, volume button, and shutter button sometime doesn't work

This workaround worked for me, I haven't even needed to open the phone, I just made a little pressure in the position shown in the picture and then press the power button.

 

Thank you for you post, it saved my time.

Visitor
Message 36 of 69
2,095 Views
Message 36 of 69

Re: Power button and volume buttons does not work

Helo Mjbrow,

 

I faced the same problem yesterday, and I did exactly what a guy named "Computer Cowboy" recommended. Probably this problem is related with a lack of test by Sony, so if your phone have felt down this conector called FCC might have been disconnected.

Sony Xperia Support
Message 37 of 69
2,072 Views
Message 37 of 69

Re: Power button, sound buttons and camera button problem

Hi again @Mjbrown9,

In that case, please proceed with the software repair and see if there is any change.

If there is no change your device will need to be examined by a trained technician at an authorized service centre. Your Local support team will assist you further with arranging a repair and/or inform you on how to proceed.

@DanielLopes, Glad to hear that you were able to resolve this with a help from a user on our forum! Slightly smiling Face

Have a great weekend!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 38 of 69
2,066 Views
Message 38 of 69

Re: Power button, sound buttons and camera button problem

hi.

Too late you lot have already got the phone in for repair.

 

Ian

One time poster
Message 39 of 69
2,068 Views
Message 39 of 69

Xperia z5 volume down button

Merhaba, Xperia Z5 Premium kullanicisiyim . Ses alcatma tusum ve parmak izi bozuldu. Ses yukseltme tusu calisiyor. Kisma tarafi bozuk. Tesekkurler.

 

Hi, I am an Xperia Z5 Premium user. The volume down key and fingerprint are broken. The sound boost button is working. The throttle side is broken. Thank you.

 

GT

 

Emperor
Message 40 of 69
2,051 Views
Message 40 of 69

Re: Xperia z5 volume down button

@Kaantrk

 

I'm sorry to hear about your issue but since that's a hardware issue, you should contact your Local support to get it inspected. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)