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2018-06-18 08:32 PM
My Z5 compact recently stopped recognising the Micro SD Card.
Having found this thread, i followed the instructions. I had previously tried a reboot but did it again anyway. There was no change.
I then went to Companion and initiated a software repair. This stopped part way through, giving me the message that something had gone wrong and to try again.
I can't try again because i can now not turn the phone on. I have blank screen with the green light to tell me that it's fuly charged. My laptop is now not recognising the phone. Pressing and holding the power button does nothing. I have tried connecting to the usb cable with the volume down button pressed but still nothing is registering anywhere. It's not showing up under "this PC" and Companion isn't finding it either......
Please can you help?
2018-06-18 10:20 PM
Thank you for getting back to me. Yes, I think i did try that. That's when I had to hold the "volume down" button while reconnecting the phone. It doesn't say how long i should then have to wait. I think i left it a minute or so last time. Is it worth leaving it for longer?
2018-06-18 11:29 PM
That's now been left for an hour since i reconnected it with the "volume down" key pressed and nothing has changed..... Is there anything else i can try?
2018-06-19 12:10 AM
Did you tried pressing the off button for 2 minutes?
To force a 2-minute restart
If after this you can not software repair the device I think you must contact your local Xperia Support to get your device looked at.
May - last edited May
Firstly, connect your SD card to another device to check whether your SD card is faulty.
If your SD card is connected to PC but is still not reading in File Explorer, you can go to Disk Management to check whether drive letter of SD card is missing or disappearing.
If it's so, you need to assign a new drive letter to your card and make it recognizable again with the steps below:
Open Run dialogue by pressing “Windows” + “R” at the same time.
Open Disk Management by inputting "diskmgmt.msc."
Find the SD card, right-click the partition on it, then select"Change Drive Letter and Path…".
Assign the drive letter of your SD card by clicking "Add" in the pop-up window.
I had the same problem before, my SD card not reading, and the data lost. I solve it by using Bitwar Data Recovery. Maybe you can try it.