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IMEI different from model

ix
Learner
Message 1 of 6
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Message 1 of 6

IMEI different from model

I bought a phone online and I checkered it's IMEI. It seems like the IMEI of my Z5 dual phone belongs to z4 ultra based on the result from imei.info. The seller told me that it us because it is an international version. Is this true or do I have a fake Z5? 

 

Any help would greatly be appreciated. 

5 REPLIES 5
Enthusiast
Message 2 of 6
406 Views
Message 2 of 6

Re: IMEI different from model

Dont trust the 3rd party web sites.

Go to https://mysupport.sonymobile.com

create an account, then add your device with the IMEI...

if you see your phone in mydevices page after the addition its original.

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Xperia Z5 Premium (E6853) | Xperia Z1 (C6903)
ix
Learner
Message 3 of 6
398 Views
Message 3 of 6

Re: IMEI different from model

Yes I saw it. Thanks a lot! 

Sony Xperia Support
Message 4 of 6
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Message 4 of 6

Re: IMEI different from model

Hi @ix,

Did you have the opportunity to add your device to your My Support account as @ytheekshana mentioned? I agree that it would be the best way to have a look at your IMEI to see which model it belongs to as our systems should detect it. Slightly smiling Face 

If you want me to take a look at it, feel free to send me a PM with your IMEI and I'll do my best to see if I can find out any information on it for you. Make sure not to post the IMEI in this thread, as it is against our discussion guidelines to post private information.

Let me know how it went! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

ix
Learner
Message 5 of 6
373 Views
Message 5 of 6

Re: IMEI different from model

Yes I did but I really wanted to double check it. Can you please check it for me? I am messaging you my IMEI now.

Highlighted
Sony Xperia Support
Message 6 of 6
362 Views
Message 6 of 6

Re: IMEI different from model

Hey, thank you for PMing me, have a look at my answer! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.