2016-09-25 12:39 PM
2016-09-25 06:37 PM
I'd suggest performing a reset or software repair using Xperia Companion, you'll need to backup your data first.
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2016-09-26 03:54 AM
Welcome to the community,
I'm sorry to hear about this issue, however. I am having some trouble understanding what video player you are referring to, is this related to Videos taken with the camera, or do you mean you cannot play videos online?
I am sorry for this inconvenience.
Please let us know.
2017-05-15 01:43 PM
I have the same issue, i've watched the video I made once or twice and after its no longer possible with popup window "Cannot play video"..... The same with a cnown issue with grey box in photo's. Thoes not matter if its sd card or internal, or moved on PC...
2017-05-23 01:28 PM
I am experiancing the same issue. videos taken from the phone as well as downloaded video from my GoPro Hero 4 does not play. File format is .mp4. Already tried running in safe mode but still the same issue. My girlfriend is using an Experia Z and she is experiencing this too.
Let us know what to do.
Thanks in advance.
2017-08-11 04:28 PM
I am also facing the same issue.
Smartphone: Sony Xperia XA
Error: :Video Can't Play."
Video type: sony camera made videos as well as whatsApp videos.
applcation used: Album.
fix it ASAP.!!
2017-09-03 09:23 AM
I had the same problem with my phone and all I did was to restart the phone 📱 and it worked fine.
2017-09-14 06:03 AM
restart fixed mine also. cannot play video error in album app. trying to play camera video or mobizen .mp4 clips
2018-01-30 06:52 AM
Same issue with my X Compact. Videos won't play in Instagram or even the videos I took with the stock Camera app.
Issue still persists in 2018. Why is your software so buggy Sony? Will have to shop around for my next phone.