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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Headphone jack

Message 1 of 4
Message 1 of 4

Headphone jack

Hi everyone. I have problem with jack when I listen music it disconnect itself. First I thought that jack is dirty so I cleaned it. Then it works better but I found where is problem. If I push on the back side music pause. You can see it in video: . Do you think they repair it in service? OR Can somebody try it on your Z5 premium ?

Message 2 of 4
Message 2 of 4

Re: Headphone jack

Seems jack isn't sitting alright in its place... This can happen due to loss of glue by heat generated in the device.. (Nougat did it worse though)... I think this is a possible solution....

Heat the device on the top right (behind the headphone jack) apply some glue and clip it with a tight clipper or hold it tight on that area wer u got the problem. 


Edit # watch some dissembling videos so that u can get an idea on headphone jack construction and placement in z5 premium 

One time poster
Message 3 of 4
Message 3 of 4

Re: Headphone jack

I have same proplem ı cleaned it but it doesnt work it. I cant listen music or watching film. I dont know what should ı do

Sony Xperia Support
Message 4 of 4
Message 4 of 4

Re: Headphone jack

Hi @Stevo555574 & @Alipekk,


I am sorry to hear about this issue. I would recommend you contact your Local support team to arrange a repair. 

Official Sony Xperia Support Staff

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