2018-05-19 12:27 AM - edited 2018-05-19 12:29 AM
For everybody who has not seen it: Try the toothpick first if Sony tells you to send in the phone, to have everything erased, and to wait for your phone for two weeks! Slowly ... that was very solid stuff coming from the pocket and being compressed by the plug over and over.
2018-06-18 02:30 PM
After updating the phone to Android Noga 7.1.1 I became earphones did not install Soundabout program and I started the earphones through which I worked and became all what I use the earphones I activate by this program I want to solve this problem ?
2018-07-02 06:58 AM
i have the same problem in my z5p dual, i cant use the fm radio, please!!!!!!!!!!1 resolved that NOW! its amazing, are so much people have the same problem!!!!
2018-07-24 11:20 AM - edited 2018-07-24 11:37 AM
I also had this issue with my phone and try to fix it for myself.
It's not that complicated but it need to be gentle to not break anything.
I bought these parts on eBay for about $8.50
And did like this Video .
It only took me 20 minutes to open , replace and close everything again. And it works like a charm now.
Here are some tips:
- the more you heat the adhesive the more easy you open the phone. Don't rush so you don't break the back cover, which is very fragile. Lift and use the tools to unglued everything.
The phone have two adhesives also in the battery, so leave them for last.
- I did like guy in the video, didn't try to take the battery out and only remove everything around it.
- If something doesn't come out easily, probably there is a screw somewhere. Look for it.
- Once again don't try to rush anything. I rater do things slow and don't break anything than ruin the phone.
- The headphone connector its difficult to put in place, have your time and be gentle.
You do this on your responsibility. This was the only way that i could fix the issue, doesn't mean it will work for you. I won't be responsible if you break, damage or anything on your phone.
Be gentle and take your time.
Hope i could help everyone.
2018-08-04 03:19 PM
It isn't anything to do with the headphones!
Typical Apple response from Sony that!
I have owned THREE Z5 premiums and EVERY ONE had the same issue, it is clearly faulty software in the android ROM and/or smart connect apps and yet with so many other Android users facing the same issues, NOTHING has been done to tackle the issue for a permanent fix.
2018-08-14 08:01 AM
My phone was in my pocket with the headphone connected when I felt a continuous vibration of the phone, I then looked at the phone and surprisingly, the headphone was connected but no icône on the screen. Since then the headphone jack has not been functioning anymore.
2018-09-01 01:45 PM
Why can't sony phones just work, my headphone socket has stop working too, having tried the recomened fix's I now have the choice of a mobile phone or the media functions however not simultaneously. Really poor phone - Sony XZ1 Compact under two weeks old