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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Headphone jack not working

SOLVED
KSo
Visitor
Message 241 of 574
1,002 Views
Message 241 of 574

Re: Headphone jack not working

My Z5P has the phone jack replaced 4 time over the past 12 months. It's not working again yesterday. So disappointed that Sony was not working to fix this problem. Ironically I like Sony smartphone design so much that I brought a XZ again yesterday, just before the Z5P problem happened again. I don't think I will bother to have it repaired this time; will just buy a bluetooth headset.
One time poster
Message 242 of 574
925 Views
Message 242 of 574

Re: Z5P jack not working

Thank you for the advaced this app really worked 

One time poster
Message 243 of 574
906 Views
Message 243 of 574

Re: Headphone jack not working

Another question will be concerning the Waterproof feature of the unit, will this be affected??
I tried the soundabout app, the earphone jack still malfunctions..
Any advice? TIA
Message 244 of 574
809 Views
Message 244 of 574

Re: Headphone jack not working

Z5 premium dual after the recent September security update my headphones jack doesn't work, any help!!!
Message 245 of 574
808 Views
Message 245 of 574

Re: Headphone jack not working

Downloaded SOUNDABOUT app and it worked.
Slightly smiling Face) thanks guys.
One time poster
Message 246 of 574
746 Views
Message 246 of 574

Re: Headphone jack not working

Thanks! The Soundabout app worked for me. Slightly smiling Face

Adviser
Message 247 of 574
743 Views
Message 247 of 574

Re: Headphone jack not working

I have studied and done all the method and all the suggestions....

From my conclusion, it is not because of the hardware but because of the software....

If is due to hardware problem, the soundabout will not success to get the headphone works....

So i hope Sony Mobile will release a new firmware to re-solved the issue.

 

TQVM

ZZA

One time poster
Message 248 of 574
733 Views
Message 248 of 574

Re: Headphone Socket Issues

Would you mind telling me how much the repair cost?

 

Adept
Message 249 of 574
716 Views
Message 249 of 574

Re: Headphone jack not working

Hi @edenpunyo

 

This is defintely a hardware issue - see my post on P15 of this thread about the Soundabout solution.

 

http://talk.sonymobile.com/t5/Xperia-Z5-Z5-Compact-Z5-Premium/Headphone-jack-not-working/td-p/110320...

Adviser
Message 250 of 574
708 Views
Message 250 of 574

Re: Headphone jack not working

Yes...this is the best solution fow now rather than using soundabout but you can/t use the mic.
I will plug the headjack to the phone and reboot it. Then i use it until i stop.

I will did it again (above method) when i want to use the headphone.

 

Thanks to you Olivier.