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2017-10-11 12:01 PM - edited 2017-10-11 12:03 PM
Absolutely, it is a hardware issue.
My Xperia Z5 Premium simply stopped playing sound on the headphone jack, and I thought I must have damaged something, only to discover here on the forum that in fact it is Sony's fault, big time.
Way back, I eve decided to buy noise-canceling headphones from Sony, of course my phone was broken in that respect too, only a rumbling sound came out.
I will absolutely never ever buy a Sony phone again. Melted Pins? Why haven't I heard about it? It is truely a news cover-up as other manufacturers would have told their customers so.
Also, this topic is not "Solved", who ever has decided so?
2017-10-11 12:36 PM
Guys, I dont know what happen to my sony xpz5 prem cannot recognize any headphone.
Please give me tips on how to fix this problem
2017-10-11 01:40 PM - edited 2017-10-11 04:16 PM
Do download SoundAbout App and try forcing the sound through headphone jack, then report if it worked, probably then you have the same problem as I have.
As my warranty is over, I may need to replace the part myself, see Youtube
Of course, UKW/FM Radio won't work, even with SoundAbout
2017-10-12 12:31 AM
I've been using the SoundAbout app to use the headphone jack when I need to. I do hope the latest update will actually fix the issue. I believe it brings the September security patch to the phone. I'm using Z5 btw. Let me know if anyone knows if it's been sorted out. I was thinking about buying the XZ1 also.
2017-10-12 11:40 PM
Aux port on z5 premium dual does not work after last update me and a buddy have the same issue and both of us have never had issues has to be a software issue
2017-10-13 01:43 PM
Dear Sony, i'm officially done with your brand, the way you treat your customers, about a year ago my headphone jack started stuttering and eventually stopped working while i bought a pair of noise cancelling ear buds a week before it occured, there are SO many complaints about it on the internet and all you do is ask to send the phones for reparation to make us pay even more because it seems like warranty and customer support doesn't mean anything to you, but i installed sound about so i could live with that.
Now you've released this new "update" which is more like a downgrade since:
-It takes hours to charge my phone
-Phone keeps turning off
-I can't even play the most simple game on lowest setting without horrible lag
-More battery drain despite the terrible performance
These are just things i found out myself IN A DAY.
One plus side about the new downgrade is that the phone stopped heating as much as it used to do, woo-hoo good job Sony, thumbs up!, so this is the last time i ever bought a Sony product.
Rant out, greetings.
2017-10-17 10:32 AM
I've been using this phone for a year now. I really love the Z5 Compact, and the sound quality is really good.
I listen to music alot, and I am quite upset that my headphone jack is not working anymore.
I plug in my headphone, and it doesn't detect.
What should I do to fix this problem?
I've tried fixing the SmartConnect and using a Third Party to force the sound out which doesn't work properly.
I know this is a very common problem with Sony Z series phones and I hope SONY will fix this issue as soon as possible.
2017-10-29 09:00 PM - last edited on 2017-10-30 08:03 AM by alexdon
Mi Mobil z5 premium dual con Android 7.1.1 no reconoce los auriculares o audífonos, ayuda???
My Z5 premium dual mobile with Android 7.1.1 does not recognize headphones or headphones, help ??