account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Curious about what is happening at IFA?
Read more and discuss the press conference here.

Headphone Problem

Highlighted
One time poster
Message 1 of 3
1,462 Views
Message 1 of 3

Headphone Problem

When I plug in my headphones the cell phone doesn't recognize them, so the music still sounds on the cellphone's speakers 

2 REPLIES 2
Pioneer
Message 2 of 3
1,459 Views
Message 2 of 3

Re: Headphone Problem

Hi @Diegos000;

 

Try see carefully if any dirt is blocking the headphone socket if everything is clear try test it in safe mode to see if it works.

Sony Xperia Support
Message 3 of 3
1,410 Views
Message 3 of 3

Re: Headphone Problem

Hi @Diegos000, sorry to hear about this. Slightly frowning Face

I can see that you have already received some great suggestions from @NunoSEN2, however I wanted to ask you if the headphones that you are using with your device, have they previously worked or is it a completely new pair? If they are new, do you still have the old ones at hand and you can try connecting them to the device? Just to make sure that it's not the headset that is the culprit.

Keep us posted on how it goes! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.