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Has anyone paid for a replacement battery?

Apprentice
Message 1 of 8
3,771 Views
Message 1 of 8

Has anyone paid for a replacement battery?

Has anyone sent their Z5 Compact in to Sony to replace the battery? If so, how much did it cost? Sony "we don't have a price list" Mobile refused to give any kind of indication of replacement costs

 

My battery currently lasts < 4 hours after 18 months of usage... 

 

Thanks!

 

James

7 REPLIES 7
Adviser
Message 2 of 8
3,716 Views
Message 2 of 8

Re: Has anyone paid for a replacement battery?

I'm considering the same thing... My z5c is in perfect condition and runs really well, but I've had it 2 years and the battery gives me about 90 mins of screen on time now.

 

I don't really want to send the phone away and I'm a bit apprehensive about using a local phone repair shop.

 

I wish Sony had stores like Apple so I could just take it in!

 

Apprentice
Message 3 of 8
3,706 Views
Message 3 of 8

Re: Has anyone paid for a replacement battery?

I’ve sent my phone in now. I’ll post back here with the outcome

Apprentice
Message 4 of 8
3,662 Views
Message 4 of 8

Re: Has anyone paid for a replacement battery?

I've been quoted £53.65 to replace the battery.

 

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Adviser
Message 5 of 8
3,657 Views
Message 5 of 8

Re: Has anyone paid for a replacement battery?

That's not a bad price. Local repair shops charge about £45 but wouldn't be manufacturer approved.

 

I'd be interested to hear how long you are without your phone and what kind of improvement you see when it is returned.

 

Apprentice
Message 6 of 8
3,365 Views
Message 6 of 8

Re: Has anyone paid for a replacement battery?

Apologies for not responding sooner, but for the record - it took a month. Sony were pretty hopeless. But they did eventually replace the battery.

One time poster
Message 7 of 8
2,310 Views
Message 7 of 8

Re: Has anyone paid for a replacement battery?

Hi i'm sorry for resurrecting this chain but do you know if sony wiped your memory? My phone is dead and I think it needs a new battery but I have some photos that are not backed up and I would hate for sony to wipe the memory for some reason.

Highlighted
Message 8 of 8
278 Views
Message 8 of 8

Re: Has anyone paid for a replacement battery?

Sony Z5 Compact $30.00AU Battery + $20.00AU Labour at Helensvale Regards Vinnie