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2015-10-22 10:53 AM
in the last few days my fingerprint scanner has started to be quite picky. I've set it up with 5 different prints so I can unlock with either hand but recently it's not recognising any of my fingerprints. Today it;s working maybe one in every thirty attempts. I've removed fingerprints from the memory, when trying to re-add them it tells me to wipe the sensor/finger but both are clean.
Seems like another issue dragging down what should be a brilliant phone. Has anyone else had issues like this?
2015-10-30 10:43 PM
I'm having similar issues and my phone is only 3 weeks old.
At first it didn't work very well, so I went back into fingerprint settings to rescan.
From here came up a warning message saying "Something went wrong" the sensor needed wiping, or I was pressing the button too hard, or I was pressing the button too softly.
I therefore wiped the sensor button (which was clean anyway) and proceeded to take the steps to rescan again. The same thing occurred.
After numerous identical attempts, I decided to remove the fingrprint option and use pattern instead.
I livechatted Sony and was advised to log in using a laptop and do a software repair which I have done. Now it gets as far as the demo screen showing you where to place your thumb. I press the "Got It" button to proceed and it just goes back to the settings menu???
Any ideas Sony? Shall I send my handset back in?
2015-11-01 05:26 AM
2015-11-05 04:22 PM
The phone seems to have sorted itself. Keen to get the latest software update to see if there is any improvement but it looks like the phone might need repaired/replaced due to potential issues with the proximity sensor.
2015-11-05 11:25 PM
If the xperia z5 power button is built from the same material as the rest z's phones then it wont last for long. The power button easly scratches on my z3+ and z3. Scratches may affect the fingerprint scanner performance unfortunately :/
2015-11-29 02:11 PM - edited 2015-11-29 02:12 PM
I have the Z5 compact and experience the same issue. After the latest software update, which was supposed to improve the fingerprint scanner performance, nothing changed. I am starting to believe this is hardware issue, as after shaking the phone the issue seems to temporarily disappear.
2015-11-29 03:57 PM