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2017-01-22 02:06 PM - edited 2017-01-22 02:50 PM
A few months ago I dropped my phone and the color of the screen seems a little bit different. I decided to use the warranty given to fix my screen. A few months later my phone is fixed, looks just like a brand new Z5 Premium. But I realized that the fingerprint manager option from the "security" section went missing after I got my phone back. Its not the hardware problem, I guess its the software problem. When I open the "Apps" section I still see the Finger Manager app, and it shows that no permissions requested. So how can I get the fingerprint manager back to work again? Thanks
Security section: http://imgur.com/KXvSLoC
Fingerprint manager still exists on the App section: http://imgur.com/C4SDPzb
No permissions requested: http://imgur.com/EWuzUTG
2017-01-22 02:36 PM
2017-01-22 07:56 PM
2017-01-23 02:12 AM
I am sorry to hear about this issue, I have supplied instructions on how to perform a software repair on the handset.
Let us know how you get on.
2017-01-23 01:34 PM
Help please, I'm stuck here. http://imgur.com/a/cjEYU It won't let me proceed to the next step. Any idea why? I followed the step exactly like what it says but it still doesn't automatically proceeds to the next step and I can't even press the "next" button.
2017-01-23 11:36 PM
2017-01-24 12:20 AM
When you get to this stage, the first thing I suggest doing is doing a reset to the device.
Hold down the Power key and the Volume Up key until the handset vibrates 3 times or just hold them for around 15 seconds.
Once this step is done follow through with the instructions supplied within Xperia Companion, make sure that the handset is completely powered down through this process and when it asks you to hold down the volume down key on the device make sure to hold it then plug in the USB cable and then continue to hold, do not let get go of the volume down key until Xperia Companion moves to the next step.
Let me know how you get on.
2017-01-24 04:20 PM
I've done the Software repair just now, and seems like nothing changed. Still got no sign of the Fingerprint manager. Any idea why? Thanks
2017-01-24 08:06 PM - edited 2017-01-24 08:06 PM
It is same on my Z5. What should we do to take fingerprint manager again Sony?