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Files on SD Card can't showing after Factory Reset

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Learner
Message 1 of 7
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Message 1 of 7

Files on SD Card can't showing after Factory Reset

I did a factory reset with SD Card installed in the phone, but after a factory reset my SD Card can not be accessed. Photo, Video, PDF and other files still exist with normal filesize.

When I open in the computer the issue is same too, I try to double click on the files, but can not, the image is blank, the video is not playing, the pdf is corrupt,

But If I try to take new photo from my Z5, the result is normal and exist in my gallery, but my old photo is still blank.

any advice? Please help.

6 REPLIES 6
Forum Legend
Message 2 of 7
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Message 2 of 7

Re: Files on SD Card can't showing after Factory Reset

have you tried to reformat the sd card?



________________________________________________________________________________
The Man! The Myth! The Forum Legend! -Scott Sterling
Learner
Message 3 of 7
270 Views
Message 3 of 7

Re: Files on SD Card can't showing after Factory Reset

Yes, I already tried to copy all data to my computer, format the SD Card and moved the data again. The files is still corrupt.

 

Forum Legend
Message 4 of 7
256 Views
Message 4 of 7

Re: Files on SD Card can't showing after Factory Reset

How about when you reformat it on the device?


________________________________________________________________________________
The Man! The Myth! The Forum Legend! -Scott Sterling
Learner
Message 5 of 7
252 Views
Message 5 of 7

Re: Files on SD Card can't showing after Factory Reset

Hello all

 

Did you encrypt data on the sd? if so, you should always deactivate encryption befor factory rersetting, because the encryption keys are also deleted with factory reset.

after the reset you can reenable encryption.

hoppe thatt helps.

check out my mixes:

https://soundcloud.com/markus-haze
https://www.mixcloud.com/markus-haze/
https://www.residentadvisor.net/profile/markushaze

or find me on facebook

Learner
Message 6 of 7
208 Views
Message 6 of 7

Re: Files on SD Card can't showing after Factory Reset

@nolramlb Hello again, sorry for busy week... my files still corrupt... I am using (*#*#7378423#*#*) for Factory Reset Sir

Learner
Message 7 of 7
206 Views
Message 7 of 7

Re: Files on SD Card can't showing after Factory Reset

MarkushaZe I've never encrypt the files Sir