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Display problems

SOLVED
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Learner
Message 1 of 6
510 Views
Message 1 of 6

Display problems

Hello,

 

My screen often doesn't display well. The touchscreen works, but it looks all striped and I can't see what's happening. It does that since I bought it in may, but then I thought it just was too hot. It would happen once a week. If I just let it rest a couple of minutes it would work again of I just restarted it and it would work again.

 

But since two weeks it happens more en more often. At the moment it happens as often as 10 times a day. Also at times when my phones not doing much en isn't hot.

 

VID-20160811-WA0003_000003.jpgVID-20160811-WA0003_000005.jpgVID-20160811-WA0003_000011.jpg

 

Does someone know what's going on?

 

Gertie

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Emperor
Message 4 of 6
814 Views
Message 4 of 6

Re: Display problems

@Gertie

 

contact your Local support as this is a hardware related. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

5 REPLIES 5
Emperor
Message 2 of 6
504 Views
Message 2 of 6

Re: Display problems

@Gertie

 

Take a screenshot > transfer it to your computer > do you see the stripes? if you don't then it is a hardware issue. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 3 of 6
486 Views
Message 3 of 6

Re: Display problems

Thanks. I did that and I don't see the stripes on the screenshot. What do I do now?
Emperor
Message 4 of 6
815 Views
Message 4 of 6

Re: Display problems

@Gertie

 

contact your Local support as this is a hardware related. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 5 of 6
482 Views
Message 5 of 6

Re: Display problems

OK, thanks for your help.
Veteran
Message 6 of 6
444 Views
Message 6 of 6

Re: Display problems

The lack of quality control in Sony really forces me to think twice before buying any other new device from this brand Slightly frowning Face 

My Z5 was on warrany and being repaired 3 times already...