account arrowhead-up cart mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-down

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 

DON'T install nougat on your Z5, it may brick your device!

Highlighted
Learner
Message 1 of 14
Message 1 of 14

DON'T install nougat on your Z5, it may brick your device!

Yesterday I plugged my (unmodified) Z5 E6653 in and the xperia companion notified me that there was a new update for my device, so I proceeded to install it. Unfortunately it bricked my device! 

BE WARNED!

Here is the full timeline:

 

  1. Update via xperia companion -> bootlop
  2. Remove SD Card and SIM -> bootlop
  3. Repair via xperia companion -> bootloop
  4. Second repair via xperia companion -> bootloop
  5. Flash Nougat with the flashtool -> bootloop
  6. Flash latest non-nougat firmware -> it boots!
  7. This time I did the update to nougat via OTA -> bootloop
  8. Flash different nougat firmare via flashtool -> bootloop
  9. Back to marshmallow...
  10. Factory reset & Install update via xperia companion on a different computer -> bootloop
  11. Currently flashing marshmallow again

I lost 1 day, lots of personal data (my fault for not doing a backup) and probably part of my mind.
So it seems like my device is stuck at 6.0.1 and that is reason enough for me to consider it useless and/or faulty.
What can I do now? Wait for sony to push a fix? Claim warranty?

13 REPLIES
Enthusiast
Message 2 of 14
Message 2 of 14

Re: DON'T install nougat on your Z5, it may brick your device!

Theres nothing wrong with Xperia Nougat......

I am using it too and many users are....

-------------------------------------------------------
Xperia Z5 Premium (E6853) | Xperia Z1 (C6903)
Sony Xperia Support
Message 3 of 14
Message 3 of 14

Re: DON'T install nougat on your Z5, it may brick your device!

Hi @nbzklr, I'm very sorry to hear this.

 

If you experience this even after performing a software repair I recommend that you get your device examined by an authorised service center. You can contact your local support team through the link in my signature for more information on how you can proceed with this.

 - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Learner
Message 4 of 14
Message 4 of 14

Re: DON'T install nougat on your Z5, it may brick your device!

I have also gone from same issue repaired  my phone in service center, still facing same issue again and again i have to visit service center. Sony either fix the issue or commensate me. Z5 dual is flagship phone and you should resolve this issue. Its is now a irritating issue to Sony Mobile Holder after nougat.

Sony Xperia Support
Message 5 of 14
Message 5 of 14

Re: DON'T install nougat on your Z5, it may brick your device!

Hi @Di2nu, very sorry to hear this. sad

 

If I understood you correctly you experienced this behaviour again after getting it back from the service center? Did it happen without any apparent cause or was it in relation to a software update again?

 - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Message 6 of 14
Message 6 of 14

Re: DON'T install nougat on your Z5, it may brick your device!

How can I downgrade to 6.0.1? 

Bluetooth function is vital for me, but since update it doesn't work. Very disappointed. :-(

Learner
Message 7 of 14
Message 7 of 14

Re: DON'T install nougat on your Z5, it may brick your device!

-80% of battery in 8 hours

 

with marshmallow I was getting 36 hours with one full recharge

and sony is moderating topics about the subject. Well done 

Adept
Message 8 of 14
Message 8 of 14

Re: DON'T install nougat on your Z5, it may brick your device!

I have to go ahead and agree with OP here.. my device is bricked after the latest software update attempt. The plethora of other issues that seem to be arising sounds like it would be best to steer clear away from this for now. Am waiting to get home praying that I can salvage it by downgrading to Marshmallow :/

 

Sony this is a complete disaster. Extremely disappointing.

Visitor
Message 9 of 14
Message 9 of 14

Re: DON'T install nougat on your Z5, it may brick your device!

Yes, same here z5
One time poster
Message 10 of 14
Message 10 of 14

Re: DON'T install nougat on your Z5, it may brick your device!

I Lost the second user account.
Can not log in to it.
Created a third.
Could not get back to the primary.
Error when try to repair Sony bridge, server error.

Not impressed 👿