account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Can the official Sony service set/reset IMEI?

Highlighted
Adept
Message 1 of 2
62 Views
Message 1 of 2

Can the official Sony service set/reset IMEI?

After the Z5 having serviced it looks like a brand new phone. Both sides are without any scratches, even the metal frame looks brand new. But the IMEI queried through the menu is the old one. What does it mean? Does it mean for sure that the main board is the old one? 

1 REPLY 1
Sony Xperia Support
Message 2 of 2
51 Views
Message 2 of 2

Re: Can the official Sony service set/reset IMEI?

Hi @4IES,

 

I recommend that you get in contact with your Local support team for questions regarding your service. 

 

This is a global forum and service procedures and routines may differ between countries/regions. Your local support team is better equipped with handle questions regarding service routines.

 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.