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Can the official Sony service set/reset IMEI?

Message 1 of 2
Message 1 of 2

Can the official Sony service set/reset IMEI?

After the Z5 having serviced it looks like a brand new phone. Both sides are without any scratches, even the metal frame looks brand new. But the IMEI queried through the menu is the old one. What does it mean? Does it mean for sure that the main board is the old one? 

Sony Xperia Support
Message 2 of 2
Message 2 of 2

Re: Can the official Sony service set/reset IMEI?

Hi @4IES,


I recommend that you get in contact with your Local support team for questions regarding your service. 


This is a global forum and service procedures and routines may differ between countries/regions. Your local support team is better equipped with handle questions regarding service routines.


Official Sony Xperia Support Staff

If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.