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Tips & Tricks

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Can't reply to some text messages

Visitor
Message 1 of 15
9,601 Views
Message 1 of 15

Can't reply to some text messages

Greetings,

 

I have a couple of contacts that I have sent a few text messages, yet am unable to reply them since the message reply box is missing. If I want to send them a new text message, I have to write a new one instead of replying. What could cause this issue? I can reply to most of my contacts. I had this issue on my previous Xperia phone as well.

14 REPLIES 14
Sony Xperia Support
Message 2 of 15
9,594 Views
Message 2 of 15

Re: Can't reply to some text messages

That sounds strange. The reply box should only be missing when there's no number to reply to (usually messages sent out by the operator and companies). If you open these conversations and look at the top, do you see a valid phone number under the name? Do you know if these contacts responded using their phones or if they responded using some type of web service or similar?

sony_sign_logo.png - Official Sony Xperia Support Staff


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Visitor
Message 3 of 15
9,585 Views
Message 3 of 15

Re: Can't reply to some text messages

I confirmed that the number on top is correct and as far as I know these contacts use a smartphone.

Highlighted
Sony Xperia Support
Message 4 of 15
9,576 Views
Message 4 of 15

Re: Can't reply to some text messages

You mentioned this also happend on your previous Xperia phone? Do you know if it happend for the same contacts in that phone?

What happens if you try another messaging app? You can for example try Google Messenger.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Adviser
Message 5 of 15
9,564 Views
Message 5 of 15

Re: Can't reply to some text messages

I've had this happen a couple of times using  'messaging' for texts, I've closed the app in the open apps page by tapping on the 'x' and then re opened it and it works fine.

One time poster
Message 6 of 15
9,199 Views
Message 6 of 15

Re: Can't reply to some text messages

Did you ever fix this issue?  This same thing is happening to me with 1 contact.  I've deleted the contact and re-entered it.  # is correct and they are replying from an iphone (i have other iphone useres that this does not happen with)

One time poster
Message 7 of 15
8,996 Views
Message 7 of 15

Re: Can't reply to some text messages

I have just got a new phone and this is happening with one of my contacts. The phone number appears along with another number - I think this may be because she has synced her iPhone and ipad. However like you it means that I can't reply to her messages. My old Sony (M2) didn't have this issue. 

 

Learner
Message 8 of 15
8,913 Views
Message 8 of 15

Re: Can't reply to some text messages

Hello

 

I am having the same trouble. In the text message conversation history it would normally have a box at the bottom to input your text for sending, but this is missing. Was the question in this discussion answered? Thanks.

 

Regards

 

Greg

Learner
Message 9 of 15
8,512 Views
Message 9 of 15

Re: Can't reply to some text messages

Same has been happening to me, only with one contact. I  can't reply to messages (no box) and texts from this number appear to be from multiple numbers (I can't even see them all).  It is very frustrating as it is someone I text with daily 

One time poster
Message 10 of 15
7,852 Views
Message 10 of 15

Re: Can't reply to some text messages

I also have the same problem with one number. 

 

An observation: if you delete the contact from the google contacts list, then when you view the number in the messages app, it appears with an extra character at the end of the number (the character is rendered as a box with a ? in it).

 

Maybe the presense of that character makes messages think that it's not a valid SMS recipient number?

 

Incidentally, some of the things I have tried, which did not work include: editing the number in contacts, deleting the number, deleting the contact, rebooting the phone after each of the previous.

Ian