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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Can’t make/receive calls. SMS/data works fine

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Visitor
Message 1 of 3
378 Views
Message 1 of 3

Can’t make/receive calls. SMS/data works fine

Hi,

 

ive got a z5 compact which is unlocked. I can’t make or receive calls on it but mobile data is working fine. I got the text about receiving operator settings too so I’m assuming sms are working fine too.

 

ive reset the phone numerous times, checked call forwarding, network setting and preferences (3G preffered and all that) but still nothing?

2 REPLIES 2
One time poster
Message 2 of 3
259 Views
Message 2 of 3

Re: Can’t make/receive calls. SMS/data works fine

Try to open dial > *#*#4636#*#* > Phone Information >set preferred network type. Set it to LTE/UMTS auto (PRL)

Visitor
Message 3 of 3
250 Views
Message 3 of 3

Re: Can’t make/receive calls. SMS/data works fine

Thanks, checked but thats what its already set to Slightly frowning Face