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Can't end my phone calls.

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One time poster
Message 1 of 3
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Message 1 of 3

Can't end my phone calls.

When I make a call on my Z5 compact the screen locks black and I can't use any function until the phone is hung up by the person on the other end of the call. I've done a full factory reset but it's not helped It's nothing with the screen sensor either. I have to force the phone to restart to end my calls (if the other person don't pick up and I have to end the call. Is there anyone else hav this problem?

2 REPLIES 2
Sony Xperia Support
Message 2 of 3
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Message 2 of 3

Re: Can't end my phone calls.

Hi @Sandrita83

 

Welcome to the community! 

 

Sorry to hear about this Slightly frowning Face

 

Have you got a screen protector or case on the phone? If so, can you remove these and see if you still experience this problem?

 

Let me know Slightly smiling Face


Official Sony Xperia Support Staff


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Scavenger Hunt Winner
Message 3 of 3
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Message 3 of 3

Re: Can't end my phone calls.


@Sandrita83 wrote:

When I make a call on my Z5 compact the screen locks black and I can't use any function until the phone is hung up by the person on the other end of the call. I've done a full factory reset but it's not helped It's nothing with the screen sensor either. I have to force the phone to restart to end my calls (if the other person don't pick up and I have to end the call. Is there anyone else hav this problem?


https://talk.sonymobile.com/t5/Xperia-Z5-Z5-Compact-Z5-Premium/Impossible-to-make-or-receive-calls-a...

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