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Browser (small app) error

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AX2
Rookie
Message 1 of 20
1,478 Views
Message 1 of 20

Browser (small app) error

Hi.

Recently my Small Browser is giving me an ERR_CONNECTION_REFUSED error everytime I try to load anything. Instantly. As soon as I hit "Go", bam, error. It's like it's not even trying to load, it just tosses the error.

Funny thing though, if I go to its own settings and clear history, when I go back to the app the page I was trying to load (usually a Google search) simply loads. BUT if I click on a link (a search result), bam. Error.

Did anyone experience this? Any idea on how to solve it?
19 REPLIES 19
AX2
Rookie
Message 2 of 20
1,475 Views
Message 2 of 20

Re: Browser (small app) error

Oh, I forgot to add, Chrome works just fine.
One time poster
Message 3 of 20
1,470 Views
Message 3 of 20

Re: Browser (small app) error

Hi to all, my Z5 I can not read my micro USB, someone could help me?
Sony Xperia Support
Message 4 of 20
1,466 Views
Message 4 of 20

Re: Browser (small app) error

Hi @AX2,

 

Welcome to the community.

 

What is the small app that you are using?

 

@DragoBlanco,

 

Welcome to the community,

 

Please try another USB cable and see if the issue persists. I recommend you make a seperate thread for your issue to get better support Slightly smiling Face 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 5 of 20
1,463 Views
Message 5 of 20

Re: Browser (small app) error

Not trying to be rude but... Did you read the post? Or even the title? :\ 
"Browser (small app) error"

Sony Xperia Support
Message 6 of 20
1,458 Views
Message 6 of 20

Re: Browser (small app) error

@AX2_,

 

Yes, I read it. You can add additional small apps which is why I am checking.

 

Can you please try your device in safe mode and see if the same issue occurs?

 

In addition, please read the discussion guidelines about multiple accounts.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 7 of 20
1,455 Views
Message 7 of 20

Re: Browser (small app) error

In safe mode there is no small browser. Calculator, Music, Touch Block, Active Clip™, Bookmarks and Timer are there, but no browser. I can't find it on Play Store either...

Sony Xperia Support
Message 8 of 20
1,451 Views
Message 8 of 20

Re: Browser (small app) error

@AX2_,

 

If an app is not available in safe mode it would indicate that it is a third party application. Unfortunately I can only provide limited support for third party apps. Often, putting your phone into safe mode is enough to get an app to function correctly as it clears out the cached data. Can you please restart your phone to get out of safe mode and try it again?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 9 of 20
1,445 Views
Message 9 of 20

Re: Browser (small app) error

How come it's a third party app? My other Xperias always had it right from the very first boot. I never needed to install it, so I assume it's actually a Sony app. 

 

Still not working, even after safe mode.

Sony Xperia Support
Message 10 of 20
1,441 Views
Message 10 of 20

Re: Browser (small app) error

@AX2_,


Try delete and re-install the app.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.