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Bluetooth audio stutter after marshmallow update

Visitor
Message 311 of 395
2,352 Views
Message 311 of 395

Re: Bluetooth audio stutter after marshmallow update

I did the same today and with no favorable outcome either. Very irritating.
Learner
Message 312 of 395
2,330 Views
Message 312 of 395

Re: Bluetooth audio stutter after marshmallow update

You can add me to the people having the stuttering issue with Z3 compact. I use Spotify and Google Music to hear offline music. The music stutters way more often in Google music. It feels like the phone's processors are on a peak for a short while. That fits to the observation that the phone is not smooth at all since I installed Marshmallow. What a mistake... When will I ever learn this lesson?
One time poster
Message 313 of 395
2,312 Views
Message 313 of 395

Re: Bluetooth audio stutter after marshmallow update

Same problem here with my Z5 compact. Wrote a mail to the swiss support, wondering what they're anwere is.
One time poster
Message 314 of 395
2,168 Views
Message 314 of 395

Re: Bluetooth audio stutter after marshmallow update

Same problem here (bluetooth stuttering). I took contact this morning with French support... don't know what they will do.

Assistance asked me to reset factory my mobile, i refused because i don't want to lose my time uselessly.

I hope R&D team will soon resolve this bug, or Sony will lose lot of clients...

Enthusiast
Message 315 of 395
2,044 Views
Message 315 of 395

Re: Bluetooth audio stutter after marshmallow update

In case some Sony dev looks at this thread, this is a logcat, Warn+ for a short period of listening to Google Music, screen off. Note the "W/bt_btif" lines.

 

 

06-30 10:07:23.558 E/KernelCpuSpeedReader(1574): Failed to read cpu-freq: /sys/devices/system/cpu/cpu4/cpufreq/stats/time_in_state: open failed: ENOENT (No such file or directory)
06-30 10:07:26.969 W/System  (4091): ClassLoader referenced unknown path: /system/priv-app/SemcStorageChecker/lib/arm64
06-30 10:07:27.044 W/System  (4103): ClassLoader referenced unknown path: /system/app/RcaHandler/lib/arm64
06-30 10:07:27.986 W/ActivityManager(1574): Scheduling restart of crashed service com.sonymobile.playanywhere/.service.CrossProcessService in 1000ms
06-30 10:07:27.986 W/ActivityManager(1574): Scheduling restart of crashed service com.sonymobile.playanywhere/.service.PlayAnywhereService in 11000ms
06-30 10:07:27.987 E/lowmemorykiller(599): Error writing /proc/2930/oom_score_adj; errno=22
06-30 10:07:27.996 W/ActivityManager(1574): Scheduling restart of crashed service com.sonymobile.tvout.wifidisplay/.bluetooth.BtListenService in 20989ms
06-30 10:07:28.833 W/linker  (4147): /data/app/com.google.android.gms-1/lib/arm64/libgmscore.so: unused DT entry: type 0x7ffffffd arg 0x7a8
06-30 10:07:28.856 W/linker  (4147): /data/app/com.google.android.gms-1/lib/arm64/libconscrypt_gmscore_jni.so: unused DT entry: type 0x1d arg 0x80
06-30 10:07:28.856 W/linker  (4147): /data/app/com.google.android.gms-1/lib/arm64/libconscrypt_gmscore_jni.so: unused DT entry: type 0x7ffffffd arg 0x169
06-30 10:07:28.876 W/linker  (4194): /data/app/com.google.android.gms-1/lib/arm64/libgmscore.so: unused DT entry: type 0x7ffffffd arg 0x7a8
06-30 10:07:28.889 W/linker  (4194): /data/app/com.google.android.gms-1/lib/arm64/libconscrypt_gmscore_jni.so: unused DT entry: type 0x1d arg 0x80
06-30 10:07:28.890 W/linker  (4194): /data/app/com.google.android.gms-1/lib/arm64/libconscrypt_gmscore_jni.so: unused DT entry: type 0x7ffffffd arg 0x169
06-30 10:07:29.037 E/LocSvc_libulp(1574): E/int ulp_brain_transition_all_providers(), no QUIPC/GNSS transition logic run due to both engines are OFF 
06-30 10:07:29.119 W/System  (4215): ClassLoader referenced unknown path: /system/priv-app/SomcPlayAnywhere/lib/arm64
06-30 10:07:29.219 W/art     (4147): Suspending all threads took: 6.241ms
06-30 10:07:29.247 E/GoogleTagManager(4215): Invalid macro: _gtm.loadEventEnabled
06-30 10:07:29.277 E/GoogleTagManager(4215): Invalid macro: _gtm.loadEventEnabled
06-30 10:07:29.285 W/GAv4    (4215): CampaignTrackingReceiver is not registered, not exported or is disabled. Installation campaign tracking is not possible. See http://goo.gl/8Rd3yj for instructions.
06-30 10:07:29.611 E/BluetoothUtils(18536): foregroundUser =0
06-30 10:07:29.611 E/BluetoothUtils(18536): callingUser =0
06-30 10:07:29.639 W/BluetoothAdapter(4215): getBluetoothService() called with no BluetoothManagerCallback
06-30 10:07:29.640 W/System  (4264): ClassLoader referenced unknown path: /system/priv-app/SomcWifiDisplay/lib/arm64
06-30 10:07:29.725 W/BluetoothAdapter(4264): getBluetoothService() called with no BluetoothManagerCallback
06-30 10:07:32.686 W/ActivityManager(1574): Scheduling restart of crashed service com.sony.songpal/com.sony.huey.dlna.DlnaDmsService in 1000ms
06-30 10:07:33.754 E/lowmemorykiller(599): Error writing /proc/3251/oom_score_adj; errno=22
06-30 10:07:33.774 W/ActivityManager(1574): Scheduling restart of crashed service com.sonyericsson.devicemonitor/.DeviceMonitorDynamicService in 0ms
06-30 10:07:35.556 E/BluetoothUtils(18536): foregroundUser =0
06-30 10:07:35.556 E/BluetoothUtils(18536): callingUser =0
06-30 10:07:35.567 E/BluetoothUtils(18536): foregroundUser =0
06-30 10:07:35.567 E/BluetoothUtils(18536): callingUser =0
06-30 10:07:35.569 E/BluetoothUtils(18536): foregroundUser =0
06-30 10:07:35.569 E/BluetoothUtils(18536): callingUser =0
06-30 10:07:35.571 E/BluetoothUtils(18536): foregroundUser =0
06-30 10:07:35.571 E/BluetoothUtils(18536): callingUser =0
06-30 10:07:35.579 E/BluetoothUtils(18536): foregroundUser =0
06-30 10:07:35.579 E/BluetoothUtils(18536): callingUser =0
06-30 10:07:35.583 E/BluetoothUtils(18536): foregroundUser =0
06-30 10:07:35.583 E/BluetoothUtils(18536): callingUser =0
06-30 10:07:35.586 E/BluetoothUtils(18536): foregroundUser =0
06-30 10:07:35.586 E/BluetoothUtils(18536): callingUser =0
06-30 10:07:35.587 E/BluetoothUtils(18536): foregroundUser =0
06-30 10:07:35.587 E/BluetoothUtils(18536): callingUser =0
06-30 10:07:37.213 W/bt_l2cap(18536): L2CA_ErtmConnectReq()  PSM: 0x0001  BDA: 001203221945  p_ertm_info: 0x00000000 allowed:0x0 preferred:0
06-30 10:07:44.903 W/bt_l2cap(18536): L2CAP - st: CLOSED evt: 1
06-30 10:07:44.903 W/bt_sdp  (18536): SDP - Rcvd conn cnf with error: 0x4  CID 0x51
06-30 10:07:57.149 W/MediaPlayer(27536): info/warning (2, 0)
06-30 10:07:57.162 W/LocalAsyncMediaPlayer(27536): Position exceeding duration: pos=216456 duration=216000
06-30 10:07:57.177 E/OMXNodeInstance(643): setConfig(28d:google.mp3.decoder, ConfigPriority(0x6f800002)) ERROR: Undefined(0x80001001)
06-30 10:07:57.186 E/ExtendedNuUtils(643): zero sized buffer, nothing to convert
06-30 10:07:57.186 W/ExtendedNuPlayerRenderer(643): error 0xffffffea in converting to sink format, drop buffer
06-30 10:07:57.186 E/ExtendedNuUtils(643): zero sized buffer, nothing to convert
06-30 10:07:57.186 W/ExtendedNuPlayerRenderer(643): error 0xffffffea in converting to sink format, drop buffer
06-30 10:07:57.186 W/LocalAsyncMediaPlayer(27536): Position exceeding duration: pos=216456 duration=216000
06-30 10:07:57.339 E/GmsUtils(27536): Failed to connect to Google API client: ConnectionResult{statusCode=API_UNAVAILABLE, resolution=null, message=null}
06-30 10:07:57.344 E/GmsUtils(27536): Failed to connect to Google API client: ConnectionResult{statusCode=API_UNAVAILABLE, resolution=null, message=null}
06-30 10:07:57.373 W/LocalAsyncMediaPlayer(27536): Next player must be a LocalAsyncMediaPlayer
06-30 10:07:57.376 E/ExtMediaPlayer-JNI(27536): env->IsInstanceOf fails
06-30 10:07:57.376 E/MediaPlayer-JNI(27536): JNIMediaPlayerFactory: bIsQCMediaPlayerPresent 0
06-30 10:07:57.376 E/ExtMediaPlayer-JNI(27536): env->IsInstanceOf fails
06-30 10:07:57.376 E/MediaPlayer-JNI(27536): JNIMediaPlayerFactory: bIsQCMediaPlayerPresent 0
06-30 10:07:57.436 W/DiscoverProxy(643): Proxy is disabled using persist.mm.sta.enable 0
06-30 10:07:57.443 E/BaseCacheManager(27536): Missing file extension for download request: TrackDownloadRequest{mRemoteId='Tsssppfafmpfzaljne4ohkkrk5i', mSourceAccount=-745653564, mDomainParam='null', mTrackTitle='Easy', mSeekMillis=0} [mId=[969, NAUTILUS] mPriority=3 mOwner=MUSIC_PLAYBACK mRetryAllowed=true mFileLocation=[mFullPath=/storage/9C33-6BBD/Android/data/com.google.android.music/files/music/2_969.mp3 mStorageType=EXTERNAL mCacheType=2] mExplicit=false] null
06-30 10:07:57.443 W/StreamingContent(27536): Failed to store request in the cache TrackDownloadRequest{mRemoteId='Tsssppfafmpfzaljne4ohkkrk5i', mSourceAccount=-745653564, mDomainParam='null', mTrackTitle='Easy', mSeekMillis=0} [mId=[969, NAUTILUS] mPriority=3 mOwner=MUSIC_PLAYBACK mRetryAllowed=true mFileLocation=[mFullPath=/storage/9C33-6BBD/Android/data/com.google.android.music/files/music/2_969.mp3 mStorageType=EXTERNAL mCacheType=2] mExplicit=false]
06-30 10:07:57.560 W/art     (29898): Suspending all threads took: 8.942ms
06-30 10:08:02.346 E/KernelCpuSpeedReader(1574): Failed to read cpu-freq: /sys/devices/system/cpu/cpu4/cpufreq/stats/time_in_state: open failed: ENOENT (No such file or directory)
06-30 10:08:03.834 W/bt_btif (18536): underrun only read 192 bytes out of 224
06-30 10:08:05.410 W/bt_btif (18536): underrun only read 64 bytes out of 224
06-30 10:08:05.421 W/bt_btif (18536): underrun only read 0 bytes out of 224
06-30 10:08:05.432 W/bt_btif (18536): underrun only read 0 bytes out of 224
06-30 10:08:05.442 W/bt_btif (18536): underrun only read 0 bytes out of 224
06-30 10:08:05.447 W/ActivityManager(1574): Scheduling restart of crashed service com.sonymobile.phoneusage/.service.DeviceUsageService in 1000ms
06-30 10:08:05.452 W/bt_btif (18536): underrun only read 0 bytes out of 224
06-30 10:08:05.463 W/bt_btif (18536): underrun only read 0 bytes out of 224
06-30 10:08:05.473 W/bt_btif (18536): underrun only read 0 bytes out of 224
06-30 10:08:06.567 W/System  (4325): ClassLoader referenced unknown path: /system/app/phone-usage/lib/arm64
06-30 10:08:07.592 E/KernelCpuSpeedReader(1574): Failed to read cpu-freq: /sys/devices/system/cpu/cpu4/cpufreq/stats/time_in_state: open failed: ENOENT (No such file or directory)
06-30 10:08:17.908 W/bt_btif (18536): underrun only read 192 bytes out of 224
06-30 10:08:17.919 W/bt_btif (18536): underrun only read 0 bytes out of 224
06-30 10:08:20.422 W/bt_btif (18536): underrun only read 48 bytes out of 224
06-30 10:08:20.432 W/bt_btif (18536): underrun only read 0 bytes out of 224
06-30 10:08:20.432 E/bt_btif (18536): [media task tx timer] ts 358940906565, diff : 00034042, queue sz 1
06-30 10:08:31.832 E/GooglePlayServicesUtil(1574): The Google Play services resources were not found. Check your project configuration to ensure that the resources are included.
06-30 10:08:31.848 W/GoogleTagManager(1574): IllegalStateException getting Advertising Id Info
06-30 10:08:31.848 W/GoogleTagManager(1574): java.lang.IllegalStateException: A required meta-data tag in your app's AndroidManifest.xml does not exist.  You must have the following declaration within the <application> element:     <meta-data android:name="com.google.android.gms.version" android:value="@integer/google_play_services_version" />
06-30 10:08:31.848 W/GoogleTagManager(1574): 	at com.google.android.gms.common.GooglePlayServicesUtil.zzak(Unknown Source)
06-30 10:08:31.848 W/GoogleTagManager(1574): 	at com.google.android.gms.common.GooglePlayServicesUtil.isGooglePlayServicesAvailable(Unknown Source)
06-30 10:08:31.848 W/GoogleTagManager(1574): 	at com.google.android.gms.common.GoogleApiAvailability.isGooglePlayServicesAvailable(Unknown Source)
06-30 10:08:31.848 W/GoogleTagManager(1574): 	at com.google.android.gms.common.GooglePlayServicesUtil.zzac(Unknown Source)
06-30 10:08:31.848 W/GoogleTagManager(1574): 	at com.google.android.gms.ads.identifier.AdvertisingIdClient.zzp(Unknown Source)
06-30 10:08:31.848 W/GoogleTagManager(1574): 	at com.google.android.gms.ads.identifier.AdvertisingIdClient.zzb(Unknown Source)
06-30 10:08:31.848 W/GoogleTagManager(1574): 	at com.google.android.gms.ads.identifier.AdvertisingIdClient.getAdvertisingIdInfo(Unknown Source)
06-30 10:08:31.848 W/GoogleTagManager(1574): 	at com.google.android.gms.tagmanager.zza$1.zzDZ(Unknown Source)
06-30 10:08:31.848 W/GoogleTagManager(1574): 	at com.google.android.gms.tagmanager.zza.zzDY(Unknown Source)
06-30 10:08:31.848 W/GoogleTagManager(1574): 	at com.google.android.gms.tagmanager.zza.zzb(Unknown Source)
06-30 10:08:31.848 W/GoogleTagManager(1574): 	at com.google.android.gms.tagmanager.zza$2.run(Unknown Source)
06-30 10:08:31.848 W/GoogleTagManager(1574): 	at java.lang.Thread.run(Thread.java:818)
06-30 10:08:33.309 W/bt_btif (18536): underrun only read 128 bytes out of 224
06-30 10:08:33.320 W/bt_btif (18536): underrun only read 0 bytes out of 224
06-30 10:08:33.331 W/bt_btif (18536): underrun only read 0 bytes out of 224
06-30 10:08:33.342 W/bt_btif (18536): underrun only read 0 bytes out of 224
06-30 10:08:34.013 W/ActivityManager(1574): Scheduling restart of crashed service com.skvalex.callrecorder/.service.MainService in 1000ms
06-30 10:08:34.059 E/Icing   (2191): Failed to update per-doc-data with usage report
06-30 10:08:34.076 W/System  (4348): ClassLoader referenced unknown path: /system/priv-app/SemcContactsProvider/lib/arm64
06-30 10:08:34.150 W/System  (4348): ClassLoader referenced unknown path: /system/app/UserDictionaryProvider/lib/arm64
06-30 10:08:34.295 W/IcingInternalCorpora(2191): getNumBytesRead when not calculated.
06-30 10:08:35.081 W/bt_btif (18536): underrun only read 208 bytes out of 224
06-30 10:08:35.091 W/bt_btif (18536): underrun only read 0 bytes out of 224
06-30 10:08:35.339 W/ProcessManager(4364): waitpid on failed exec failed: No child processes
06-30 10:08:36.313 W/bt_btif (18536): underrun only read 0 bytes out of 224
06-30 10:08:36.327 W/bt_btif (18536): underrun only read 0 bytes out of 224
06-30 10:08:36.341 W/bt_btif (18536): underrun only read 0 bytes out of 224
06-30 10:08:36.355 W/bt_btif (18536): underrun only read 0 bytes out of 224
06-30 10:08:36.368 W/bt_btif (18536): underrun only read 0 bytes out of 224
06-30 10:08:36.383 W/bt_btif (18536): underrun only read 0 bytes out of 224
06-30 10:08:36.397 W/bt_btif (18536): underrun only read 0 bytes out of 224
06-30 10:08:36.411 W/bt_btif (18536): underrun only read 0 bytes out of 224
06-30 10:08:38.943 E/KernelCpuSpeedReader(1574): Failed to read cpu-freq: /sys/devices/system/cpu/cpu4/cpufreq/stats/time_in_state: open failed: ENOENT (No such file or directory)
06-30 10:08:40.848 E/KernelCpuSpeedReader(1574): Failed to read cpu-freq: /sys/devices/system/cpu/cpu4/cpufreq/stats/time_in_state: open failed: ENOENT (No such file or directory)
06-30 10:08:40.922 E/native  (1574): do suspend false
06-30 10:08:40.982 W/System  (4423): ClassLoader referenced unknown path: /system/app/device-monitor/lib/arm64
06-30 10:08:41.015 W/Settings(2935): Setting data_roaming has moved from android.provider.Settings.System to android.provider.Settings.Global, returning read-only value.
06-30 10:08:41.064 W/System  (4442): ClassLoader referenced unknown path: /system/priv-app/SmallAppManagerService-release/lib/arm64
06-30 10:08:41.083 W/GAV2    (4442): Thread[main,5,main]: Need to call initialize() and be in fallback mode to start dispatch.
06-30 10:08:41.178 W/System  (4470): ClassLoader referenced unknown path: /system/priv-app/GoogleServicesFramework/lib/arm64
06-30 10:08:41.193 E/BrcmNfcNfa(3505): UICC/ESE[0x402] is not activated
06-30 10:08:41.493 W/Settings(14849): Setting development_settings_enabled has moved from android.provider.Settings.Secure to android.provider.Settings.Global.
06-30 10:08:41.701 W/WindowManager(1574): performLayoutAndPlaceSurfacesLocked called while in layout. Callers=com.android.server.wm.WindowManagerService.performLayoutAndPlaceSurfacesLocked:9084 com.android.server.wm.WindowManagerService.reevaluateStatusBarVisibility:11217 com.android.server.policy.PhoneWindowManager.clearClearableFlagsLw:7813 
06-30 10:08:41.942 E/fpc_fingerprint_hal(700): capture_single_image failed -4
06-30 10:08:41.944 W/BroadcastQueue(1574): Permission Denial: broadcasting Intent { act=android.intent.action.USER_PRESENT flg=0x24000010 } from com.android.systemui (pid=2898, uid=10088) is not exported from uid 10055 due to receiver com.sonymobile.mx.android/.receivers.StopMessageReceiver
06-30 10:08:41.955 E/fpc_fingerprint_hal(700): do_identify failed -4
06-30 10:08:42.069 W/System  (4508): ClassLoader referenced unknown path: /system/priv-app/RecommendationEngineExtension-release/lib/arm64
06-30 10:08:42.107 W/InputMethodManagerService(1574): Window already focused, ignoring focus gain of: com.android.internal.view.IInputMethodClient$Stub$Proxy@66ca3e0 attribute=android.view.inputmethod.EditorInfo@5703699, token = android.os.BinderProxy@b8f52e9
06-30 10:08:42.176 E/BrcmNfcJni(3505): nfaConnectionCallback: unknown event ????
06-30 10:08:42.177 E/BrcmNfcNfa(3505): UICC/ESE[0x402] is not activated
06-30 10:08:42.177 E/BrcmNfcNfa(3505): UICC/ESE[0x402] is not activated
06-30 10:08:42.183 W/System  (4524): ClassLoader referenced unknown path: /oem/priv-app/CivilAlerts/lib/arm64
06-30 10:08:42.549 W/Settings(14849): Setting development_settings_enabled has moved from android.provider.Settings.Secure to android.provider.Settings.Global.

 

Regular
Message 316 of 395
1,771 Views
Message 316 of 395

Re: Bluetooth audio stutter after marshmallow update

Add me to the growing list of 'this-is-my-last-sony' customers.

 

The bluetooth issue is very very much present. I have two bluetooth headsets. One SBH80 (Sony), the other a Bose. Both suffer from the stuttering. I also experience this in my cars' bluetooth connections, regardless of the music player I use (Spotify, Google Play Music).

 

A cheapo ipod knockoff I got as a gift 4 years ago outperforms this USD500+ device. Just wow.

One time poster
Message 317 of 395
1,757 Views
Message 317 of 395

Re: Bluetooth audio stutter after marshmallow update

Two suggestions I've seen elsewhere:

 

- Remove/disable FM Radio as it may cause bluetooth stuttering (http://www.xperiablog.net/2016/04/20/fm-radio-removed-in-latest-concept-update-to-fix-bluetooth-issu...)

 

- Enable Settings > Developer options > Bluetooth HCI-Snoop log (http://forum.xda-developers.com/z3-compact/general/sonys-android-concept-marshmallow-t3229536/post66...)

 

I froze FM Radio with Titanium Backup (needs root) and the stuttering has gone for me. However I've noticed many of the "fixes" only fix the problem for a short time so YMMV with this.

 

I'm using a Z3C with MM 6.0.1 and Sony MDR-ZX770BN headphones.

Regular
Message 318 of 395
1,718 Views
Message 318 of 395

Re: Bluetooth audio stutter after marshmallow update


wujae wrote:

Add me to the growing list of 'this-is-my-last-sony' customers.

 

The bluetooth issue is very very much present. I have two bluetooth headsets. One SBH80 (Sony), the other a Bose. Both suffer from the stuttering. I also experience this in my cars' bluetooth connections, regardless of the music player I use (Spotify, Google Play Music).

 

A cheapo ipod knockoff I got as a gift 4 years ago outperforms this USD500+ device. Just wow.

---
Don't bother Ipod , pal. That too great.  Even cheap chinese iphone-clone of my friend can play music on bluetooth flawlessly fine.


Since it's almost half a year that this issue has been reported and Sony don't show me a lot of currage to fix this problem.
You can add me to the list of people who advice anyone around to "avoid all Sony products at anycost".

 

 

Apprentice
Message 319 of 395
1,592 Views
Message 319 of 395

Re: Bluetooth audio stutter after marshmallow update

Count me in. Heavy stuttering with Google music and Ivoox. Rebooting solves it for a while, but not for long

One time poster
Message 320 of 395
1,554 Views
Message 320 of 395

Re: Bluetooth audio stutter after marshmallow update

Count me too. I was a heavy Sony device user. I started from Z, now I have Z5.
Z5 BT issues driving me crazy. This is the last Sony device i've bought. How long we must wait to fix this issue? 9 months passed away...