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Battery Issue

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Regular
Message 1 of 19
655 Views
Message 1 of 19

Battery Issue

Hello,

Since about 2 months, my phone's battery doesn't last half a day. It started a bit before Nougat. I thought it was a material issue and decided to use my waranty to get a new one, but the issue came back.

When I check my Battery info I get (roughly translated from french) :

Screen 20%

Phone Idle 10%

Android System 7%

 

And then some Apps like Facebook Messenger etc.

Is it normal and could you help me please ?

Thanks

18 REPLIES 18
Sony Xperia Support
Message 2 of 19
626 Views
Message 2 of 19

Re: Battery Issue

Hi @Xmayn, welcome to the community.


I am sorry to hear you are having battery troubles, Slightly frowning Face.

 

Can you please test your phone in safe mode and see if the same issues persist?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Regular
Message 3 of 19
589 Views
Message 3 of 19

Re: Battery Issue

Hi,

Since the Safe Mode is empty of any Apps, I couldn't really test it for a long time so I can't really tell...

Sony Xperia Support
Message 4 of 19
567 Views
Message 4 of 19

Re: Battery Issue

@Xmayn,

 

Did it last more than half a day though? You will still have access to the internet, phone, messaging etc, all the basics.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Regular
Message 5 of 19
548 Views
Message 5 of 19

Re: Battery Issue

Hi, tested it today. It's way better in Safe Mode, like it used to be.

What should I do now ?

Sony Xperia Support
Message 6 of 19
685 Views
Message 6 of 19

Re: Battery Issue

@Xmayn,

This indicates that a third party app is causing the issue. Unfortunately there is no easy way to find out what one. You will need to remove an app, test it, see if it is better and if not, remove another app and so on, until you find the app that is the problem.

 

Alternatively you can perform a software repair using Xperia Companion and reset the whole device.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 7 of 19
502 Views
Message 7 of 19

Re: Battery Issue

I see a lot of issues with this model. 

My dad bought Z5 Premium 2 days ago and  send it back cause of '' Non stop demo trailer'' on locked screen ))

I've put his phone on charge and battery was charged only +5% in 1 hour cause of "Retail trailer" and there was no way to delete this app.

But then I found some 'secret code' that u need to put to shut it down... 

I've receive about 3-4 Xperia Update request 300/500/100/60 MB 

So u need to download the update and wait 30 min for installation , and then download the new update and wait for another installation (Installation simulator 5+) I thought that it's possible to use 1 patch for update , not 4 different

I'm really respect Sony for products. I've got Bravia TV  / PS4 and I'm realy happy with that !

But , guys srsly ? Why it should be so complicated , just cause of the annoying video staff and non stop updates requests u can lose a customer.

I'm sure it's up to the customer , but also I'm totally sure I'm not the only one who get frustrated so much cause of that

 

Regular
Message 8 of 19
492 Views
Message 8 of 19

Re: Battery Issue

 Hi, thanks but what is the code? 

Visitor
Message 9 of 19
479 Views
Message 9 of 19

Re: Battery Issue

https://talk.sonymobile.com/t5/Xperia-Z1-Compact/how-to-disable-demo-mode/td-p/787655

 

Lol , see ! Hope u're more stresfull than me Grinning Face

This video annoying , it would be great if this demo turns off as soon as u activate device with ur Google acc , or smt like that.

 

Btw ur next step is 'non-stop updates' Grinning Face

 

Regular
Message 10 of 19
473 Views
Message 10 of 19

Re: Battery Issue

So, when I put this code it asks me to ACTIVATE demo mode, to set a timezone and all. 

Not sure this is what I need...