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BT issues on Z5 with Marshmallow 6.0

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Adviser
Message 1 of 4
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Message 1 of 4

BT issues on Z5 with Marshmallow 6.0

Had real problems yesterday with Bluetooth - NFC doesn't seem to work, had problems getting the phone to search for bluetooth devices, only way I could get it to work was to repeatedly turn the Bluetooth off & on - Won't pair with a sony BT (SRS-BTV5) speaker at all. Had problems pairing with smartband 2 and smartwatch 3, Smart band 2 will not stay connected.

Customised DE full wipe.

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Sony Xperia Support
Message 2 of 4
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Message 2 of 4

Re: BT issues on Z5 with Marshmallow 6.0

I'm sorry to hear that Slightly frowning Face

 

Do you still see this and have you also tried to restart the phone? I tried pairing with SRS-BTV5 here using NFC but i couldn't find anything wrong.

The SmartBand 2 may have connection issues if there's any other downloaded app that uses Bluetooth Low Energy (BLE). I'm afraid i currently don't have any other solution than to uninstall other apps that uses BLE.

sony_sign_logo.png - Official Sony Xperia Support Staff


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If you want to get in touch with the local support team for your country please visit our contact page.

3 REPLIES 3
Sony Xperia Support
Message 2 of 4
1,354 Views
Message 2 of 4

Re: BT issues on Z5 with Marshmallow 6.0

I'm sorry to hear that Slightly frowning Face

 

Do you still see this and have you also tried to restart the phone? I tried pairing with SRS-BTV5 here using NFC but i couldn't find anything wrong.

The SmartBand 2 may have connection issues if there's any other downloaded app that uses Bluetooth Low Energy (BLE). I'm afraid i currently don't have any other solution than to uninstall other apps that uses BLE.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Adviser
Message 3 of 4
845 Views
Message 3 of 4

Re: BT issues on Z5 with Marshmallow 6.0

Hi Rickard,

 

I've done 2 factory resets and full wipes with both Customised DE MM and Customised Nordic MM, I'm about to send you the log files I've collected

One time poster
Message 4 of 4
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Message 4 of 4

Re: BT issues on Z5 with Marshmallow 6.0

I am having the same issue. Is there a way to use the NFC to pair it? The speaker I have is Bluetooth NFC and it is a Powerbank also. I am at the end of my wits ugh. I love my Z5 Premium but for the life of me I can't understand why my $1,200 phone cannot pair up with this also top end Bluetooth Speaker and Powerbank. Any help would be GREATLY appreciated to say the least.

Thank you very much.

Sincerely,
JoJo70