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2017-02-23 08:03 PM
2017-03-03 07:50 PM
2017-03-06 03:14 PM
I understand how you feel, but I'm afraid that I can't speak for how the local routines look like in your market regarding replacements or repairs. In this case I would refer you to get in touch with your local support team and retailer and raise it with them. Since this is a Global user based technical support Forum, what I can offer from my point of view would be a recommendation to have it sent to service for what you're experiencing.
However, please note that I understand that it's frustrating to experience such behaviour with your device.
2017-03-06 03:27 PM
2017-03-10 06:40 PM
2017-03-11 03:55 PM
there is an obvious software issue here as most customers have experienced this issue after an update, including me. There are quite a few customers commenting on the headphone jack issue on another forum page which is noted as being "solved". Why it's "Solved" beats me, as it obviously isnt.
asking your customers to send in the phone for something that you should be able to fix with an update is also another reason why your customers are frustrated and are likley to avoid a Sony phone in the future. i definitly will once my contract ends. Other than the headphone issue this phone works reasonably well. Its a shame Sony will be willing to let this issue persist, and are resorting to asking customers to spend money in sending the phones to repair centres and having customers without a phone for a minimum of 10 days. Really, as this is a Sony problem, Sony should be looking to arrange for replacement phones.
2017-03-11 06:49 PM
Happening for me to in Nougat. Phone doesn't recognise any heafset, even Sony's ones. It's software problem. I've downgraded back to Marshmallow and problem was solved. And again, after updating to Nougat issue has showed again...
2017-03-14 08:28 AM
I understand that it may be frustrating, but in this case I can only refer You to have Your device sent to an authorized service center, since previous troubleshooting did not help. I am afraid that I can't answer for how modifying the software may affect the device, I am also not able to assist with such a procedure as it may void warranty.
To my knowledge, some customers have had their device sent to service for this behaviour and it has been resolved for them, so I would recommend that course of action.
Please keep me updated on how it went!
2017-03-15 01:46 AM