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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

Xperia Z4 Touchscreen unresponsive

Learner
Message 1 of 5
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Message 1 of 5

Xperia Z4 Touchscreen unresponsive

Hi, really hope someone can help me

 

My touch screen has just suddenly stopped working, ive tried everything on the support page and still nothing

Reset didnt work either, tried via backup and reset and the little button under the micro SD card flap

Thanks


4 REPLIES 4
Sony Xperia Support
Message 2 of 5
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Message 2 of 5

Re: Xperia Z4 Touchscreen unresponsive

Hi @MWins, I'm so sorry to hear about that. Slightly frowning Face

Does the device react to touch on any part of the display, or does it not register touches at all? Also, do you experience it permanently or does it occur while you use a specific app or service?

If you look carefully, are you able to find any damage done to the devices display? If not, could you try performing a software repair using Xperia Companion, if you have not already done so?

Let me know how it went! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 3 of 5
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Message 3 of 5

Re: Xperia Z4 Touchscreen unresponsive

hi, thanks for the reply

 

It happens all the time

The only way I can use the tablet is if I connect a mouse, which is useless to me as I use it for gaming

Ive tried repairing the software, reset and factory reset, nothing is working

It did this before and when I connected my mouse then disconnected it the touchscreen worked

Sony Xperia Support
Message 4 of 5
1,043 Views
Message 4 of 5

Re: Xperia Z4 Touchscreen unresponsive

Thank you for clarifying!

In that case I am afraid that I recommend you to have your device sent to an authorized service center so that a technician may examine it for you. In order to do so, you may contact your 
Local support and ask them to assist you as they are well informed in regards to local service routines, warranty terms and consumer laws. sad


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 5 of 5
287 Views
Message 5 of 5

Re: Xperia Z4 Touchscreen unresponsive

Hi

My Sony xperia Z4 is not responsive as well (screen broken but LCD is still good) but also I'm having random touches on the tablet without even touching the device

Is there a way I can disable the touch screen and use only the mouse to control the tablet

Thank you, 

Gaby