account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Tablet locked by MXTP

One time poster
Message 31 of 33
Message 31 of 33

Z4 locked with myXperia



I have buyed a Sony Xperia Z4 Tablet on ebay. After boot, I see a black myXperia lock-screen and a request to authenticate.

The vendor says that device is a factory "B" stock item, but it should work like a new one. I have an invoice for that device, as well.


Is there a way to disable that protection? I've tryed to repair with the Companion Software, but it doesn't help. I've googled and found no solutions.


Thank you in advance...


Message 32 of 33
Message 32 of 33

Re: Tablet locked by MXTP

Nope, return it and get a refund or replacement through PayPal or vendor.
The mxtp is there to prevent the use or selling of stolen goods and cannot and should not be bypassed
I have never heard of Sony selling "factory B" goods, only new and refurbished, if this is refurbished it will still need returning to vendor so they can return to Sony to remove the lock.

Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

Message 33 of 33
Message 33 of 33

Re: Experia z protected screen

but what about when the device is second hand? it is not possible to put in the details of the first google account. this has locked us out of a new tablet and now also on mobile phone. not good. we chose sony products specifically but the sony software is preventing us from using the devices