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Troubleshoot, find support articles, run tests directly on your phone with the support application.
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So I got the keyboard as well.. Only one small issue, hope someone knows how to solve it.

SOLVED
Apprentice
Message 1 of 6
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Message 1 of 6

So I got the keyboard as well.. Only one small issue, hope someone knows how to solve it.

So, I got the keyboard, and I don't really know if it is possible to fix this issue or not, but for me it is seriously annoying..

the issue is that when typing, the keyboard shuts down the touchpad, and this means that if I want to use the mouse again I have to move my fingers on the touchpad for a good 3 seconds before it responds... which basically makes the mouse useless for anything involving typing :/

 

the only setting I found related to the touchpad is the sensitivity slider..

 

i really hope there is a fix for this, because it really ruins the whole tablet for me; as I bought it to use it as a small computer I could use for editing word and other kinds of documents Face with stuck-out Tongue

 

Thanks to anyone who knows of a fix! Slightly smiling Face

1 ACCEPTED SOLUTION

Accepted Solutions
Sage
Message 3 of 6
2,667 Views
Message 3 of 6

Re: So I got the keyboard as well.. Only one small issue, hope someone knows how to solve it.

Just tested this, and think I have found the answer. Click the "Start Menu" in the bottom left of the screen, with the BKB50 attached. Click the Settings icon at the top of the menu, and find the "Touch Blocking on Touchpad" option. The default option is set to near the far left, which sets a Long delay - move the slider to the far right, and the mouse appears almost immediately you touch the Touchpad

5 REPLIES 5
Forum Legend
Message 2 of 6
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Message 2 of 6

Re: So I got the keyboard as well.. Only one small issue, hope someone knows how to solve it.

I would hazard a guess that the best member to speak to who maybe able to answer this or escalate this is @Johan however he won't be online until tomorrow that been Monday 24th, So i'd ask that you be patient until then and hopefully an answer can be given to your issue/query

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



Sage
Message 3 of 6
2,668 Views
Message 3 of 6

Re: So I got the keyboard as well.. Only one small issue, hope someone knows how to solve it.

Just tested this, and think I have found the answer. Click the "Start Menu" in the bottom left of the screen, with the BKB50 attached. Click the Settings icon at the top of the menu, and find the "Touch Blocking on Touchpad" option. The default option is set to near the far left, which sets a Long delay - move the slider to the far right, and the mouse appears almost immediately you touch the Touchpad

Highlighted
Sony Xperia Support
Message 4 of 6
1,942 Views
Message 4 of 6

Re: So I got the keyboard as well.. Only one small issue, hope someone knows how to solve it.

Hi @Zzzspawn!

 

You can adjust the sleep sensitivity for the track pad protection in the keyboard application. Also check if you have enabled palm protection or not.

 

These settings will affect how long time it takes before you can access the mouse. 

Apprentice
Message 5 of 6
1,935 Views
Message 5 of 6

Re: So I got the keyboard as well.. Only one small issue, hope someone knows how to solve it.

Okay, then there seems to be a solution, but could you please elaborate on how I reach these settings? Slightly smiling Face

I can find the app under the manager, but I can't find it like a regular app, and in the normal settings the only setting related is the pointer speed. So how do I open the xperia keyboard settings? Slightly smiling Face

 

Thank you for replying! Slightly smiling Face

Apprentice
Message 6 of 6
1,934 Views
Message 6 of 6

Re: So I got the keyboard as well.. Only one small issue, hope someone knows how to solve it.

 oops, seems there was an explanation for that aswell Face with stuck-out Tongue

 

thank you very much! Slightly smiling Face

 

finally I have the perfect tablet Face with stuck-out Tongue & winking Eye