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Tips & Tricks

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Keyboard has stopped working

Rookie
Message 1 of 10
1,635 Views
Message 1 of 10

Keyboard has stopped working

I have had my Z4 Xperia Tablet for about a year but the keyboard has stopped working. I have tried doing a keyboard reset but no use. The white light is on (and tablet and Kb are both fully charged). The Kb is shown as paired on the tablet.

9 REPLIES 9
Moderator
Message 2 of 10
1,628 Views
Message 2 of 10

Re: Keyboard has stopped working

@Tony-C

Does the keyboard need an app to be installed on tablet or it's just paired?



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Rookie
Message 3 of 10
1,618 Views
Message 3 of 10

Re: Keyboard has stopped working

Its the standard BKB50 keyboard. There is no app.

Moderator
Message 4 of 10
1,615 Views
Message 4 of 10

Re: Keyboard has stopped working

@Tony-C There might be an app, perhaps inbuilt. Go to settings - apps, show system (tap on the 3 dots first) and look for BKB50 in the list. Try to clear data for it.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Rookie
Message 5 of 10
1,604 Views
Message 5 of 10

Re: Keyboard has stopped working

No sign of anyapp called BKB50

Moderator
Message 6 of 10
1,597 Views
Message 6 of 10

Re: Keyboard has stopped working

In this case, contact your Local support.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Highlighted
Adept
Message 7 of 10
1,588 Views
Message 7 of 10

Re: Keyboard has stopped working

I guess you have already tried to remove the bluetooth pairing and then re-pair via NFC?

Maybe you can put the keyboard into pairing mode and check with a different device (laptop or another mobile) if the keyboard is visible at all via bluetooth.

When the device is paired and not working: have you chosen the Xperia keyboard in the settings of the tablet?

And maybe you want to check if all authorizations are assigned to the keyboard: open bluetooth settings and click on the cogwheel of the keyboard, check the authorizations.

BR

Zampano

One time poster
Message 8 of 10
877 Views
Message 8 of 10

Re: Keyboard has stopped working

I know this is an old thread but I like to add a possible solution. When you go into Bluetooth settings and tap the cog next to the paired BKB50, you'll see a check mark: 'configure as input device'. What worked for me was unchecking this, confirm the change and then re-check it. The keyboard started working again.

Regular
Message 9 of 10
711 Views
Message 9 of 10

Re: Keyboard has stopped working

I have same issues mine stopped working about 2 months ago and just cant get it working ,this is sooooo not good 

Regular
Message 10 of 10
709 Views
Message 10 of 10

Re: Keyboard has stopped working

Thanks MTR76 this helped my keyboard now works