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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

Headphones not supported

SOLVED
Message 1 of 6
2,836 Views
Message 1 of 6

Headphones not supported

Everytime I plug my earphones into my phone or Sony Z4 tablet, I get a message saying the headset is unsupported. I've tried disabling smart connect and resetting my stuff but I've had no luck. I'm thinking it's something to do with the system because it's both devices that it's not working with. They did work in both devices a couple days ago but I'm not sure what to do!

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator
Message 4 of 6
4,038 Views
Message 4 of 6

Re: Headphones not supported

From product description
" In-line patent "S/N" button design, allow to switch to compatible different devices. "S" for CITA 3.5mm jack (iPhone, Samsung, HTC, LG, Sony,Blackberry,Nexus etc) "N" for OMTP3.5mm jack(Nokia)"

I guarantee, that switch is what's causing the issue. Whether it's the optimisation getting errors or the connection is not great on the switch connectors. Something on it is causing detection errors


Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

5 REPLIES 5
Moderator
Message 2 of 6
2,828 Views
Message 2 of 6

Re: Headphones not supported

Which headphones are you trying to connect?


Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

Message 3 of 6
2,791 Views
Message 3 of 6

Re: Headphones not supported

BYZ SE570 earphones
They work on non-xperia devices and did work on both my tablet and phone for a while
Moderator
Message 4 of 6
4,039 Views
Message 4 of 6

Re: Headphones not supported

From product description
" In-line patent "S/N" button design, allow to switch to compatible different devices. "S" for CITA 3.5mm jack (iPhone, Samsung, HTC, LG, Sony,Blackberry,Nexus etc) "N" for OMTP3.5mm jack(Nokia)"

I guarantee, that switch is what's causing the issue. Whether it's the optimisation getting errors or the connection is not great on the switch connectors. Something on it is causing detection errors


Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

Message 5 of 6
2,782 Views
Message 5 of 6

Re: Headphones not supported

Thank you! That worked and now I feel really silly... but seriously thank you so much!

One time poster
Message 6 of 6
1,491 Views
Message 6 of 6

Re: Headphones not supported

How you fix your problem regarding this issues thanl yoi