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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Completely Locked Out

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Rookie
Message 1 of 4
840 Views
Message 1 of 4

Completely Locked Out

I bought my tablet a while ago, added PIN, and then I joined the Army. The problem is, I can't access my tablet AT ALL. I have tried every single pin (Going stong on 50 incorrect pin inputs) and there is NO other option to let me log in. I tried the companion method - I need the device unlocked. I googled hours for Hard Reset codes (None work, go figure) and then I tried to see if the device was on my GMail - not anymore since I haven't used it in years! 

 

I am completely locked out of my tablet, I can provide screenshots of Amazon from when I bought it, I still have the box and everything, I just can't get access no matter what I do.

3 REPLIES 3
Moderator
Message 2 of 4
832 Views
Message 2 of 4

Re: Completely Locked Out

Contact your local support with proof of purchase and they might be able to do something with the lock.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

Rookie
Message 3 of 4
828 Views
Message 3 of 4

Re: Completely Locked Out

What is "Local" Support and how do I find the "Local" Support?

 

Can't I just be given a backup file of the tablet witha clean slate to download and then put on the tablet???

Moderator
Message 4 of 4
810 Views
Message 4 of 4

Re: Completely Locked Out

http://www.sonymobile.com/support

 

Go there and log in using your Xperia account used on tablet, in drop down menu, select contact us.

 

 



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.