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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

Battery Issues

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One time poster
Message 1 of 4
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Message 1 of 4

Battery Issues

I have had my Xperia Z4 for nearly four years now.

 

Is it fair to assume that I should expect the battery to be very poor by now?

 

I ask because when my tablet is in idle mode it can last for over one day easy.

However if i use the internet or YouTube I get about 3 hours of life. This is with the screen set to its darkest setting – I use it before bed mainly.

 

I have used the battery usage app to check and the graph takes a massive nosedive whenever I use the internet or YouTube.

Also, as suggested in another thread, I downloaded ‘GSam battery monitor’ to check no apps were running. (I don’t play games on my tablet either).

 

Lastly and this probably related to the battery, when I do use the internet or YouTube often when the tablet gets to 35% battery the tablet just shuts off. When i try to restart I get the battery symbol.

 

Does this sound like I need to purchase a new tablet?

 

Thanks Tom

 

P.s. apologies for the random name displaying!?!

 

Steps taken so far;

1) I have done a factory reset.

2) Made sure everthing is up to date.

3) Activated stamina mode

4) Kept screen at lowest brighness

 

Seems like the tablet has lived its life..

I would suggest people purchase an IPad or a Samsung.

3 REPLIES 3
Sony Xperia Support
Message 2 of 4
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Message 2 of 4

Re: Battery Issues

Hi @dfadfgfdgh, sorry to hear about this. Slightly frowning Face

In your case it does sound like there is something related to the battery, or the power in general as the device turns off even though you have some battery left.

When this occurs, do you have to charge the tablet to be able to power it on again, or is it enough to just connect it to a charger to start it?

You can of course try and perform a software repair using Xperia Companion to see if this is related to software in the device, just to be 100% sure. Do note that this will delete all data stored on the internal storage of the device, so creating a backup with the same program is advised.

If you are happy with the device in general and you rather spend money on having it repaired, or if you rather put that money towards a new tablet, that is entirely your choice, but the battery can be replaced at an authorized service centre. If you want to have it examined and repaired, get in touch with your Local support team and they will assist you further with this.

Let me know how it goes!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 3 of 4
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Message 3 of 4

Re: Battery Issues

I am having similar issues.I charge the tablet overnight and then try to use it the next day. I am able to use it for about 10-15 minutes then the tablet shuts itself down with the battery indicator showing no charge. It's very frustrating. Over the past 6 months the battery seemed to have lost charge very quickly to the point where it would not last all day like when I first purchased the tablet.

Now I can on;y use it for a short time before it shuts itself down.

What can I do to fix this issue?

Sony Xperia Support
Message 4 of 4
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Message 4 of 4

Re: Battery Issues

Hi @ounce and sorry to hear that you are experiencing the same behaviour. Slightly frowning Face

Have you tried any of the troubleshooting that I recommend in my previous reply to @dfadfgfdgh? If you haven't tried that yet, please do and let me know how it went.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.